Supervisor, Billing Operations

Who we are

At Twilio, were shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, youre part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, were acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio
Join the team as Twilios next Supervisor, Billing Operations.

This position is needed to support the order management and billing function. In this role, youll work closely with Deal Operations, Revenue Accounting, and Sales to see orders through to invoicing. Youll support a team out of India, and partner with global team members in India, Ireland, and the United States.

In this role, youll:

• Lead and supervise an international team of analysts in order management and billing operations to ensure timely and accurate order processing, including invoice generation
• Respond to or provide resolutions for internal and external customer inquiries in a timely manner, including handling escalations from billing, collections and order management analysts
• Review validation of customer contracts across multiple systems to ensure accuracy of financial data in each system and to ensure accurate and timely provisioning of contracts prepared by analysts
• Execute and own SOX compliant month end reconciliations over billing and provisioning, ensuring completeness and accuracy
• Support quarterly and annual inquiries, requests, and activities originating from our external and internal auditors and tax consultants
• Participate in and coordinate new process implementations, operational improvements, system enhancements, and training new team members

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table

Required:

• 5 years experience in a billing operations role
• Experience with Zuora, and Salesforce
• Experience with supporting team members from a supervisory standpoint
• Excellent communication skills for internal and external stakeholders
• Proficiency in Excel
• Strong attention to detail
• Ability to prioritize and multitask throughout high volume order processing
• Ability to identify, analyze, and resolve issues independently
• Collaborative working style and experience working cross-functionally
• Ability to support flexible timezone meetings periodically

Desired:

• Experience working in the SaaS/technology industry
• Experience working with an international team
• Knowledge of and experience with SOX controls

This role will be remote, and based in India.

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. Approximately 5 PERCENT travel is anticipated.

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.