cro

2 weeks ago

Vaishali Nagar, Rajasthan, India Burger farm Full time ₹ 24,00,000 - ₹ 36,00,000 per year

Job Description – Customer Relationship Officer (CRO)

Location: Burger Farm Stores

Department: Front Office / Customer Service

Role Type: Full-Time

Position Summary

A Customer Relationship Officer (CRO) at Burger Farm is responsible for ensuring excellent customer service, smooth front-office operations, and delivering a delightful dining experience to every guest. The CRO acts as the face of the store and plays a key role in maintaining customer satisfaction and store standards.

Key Responsibilities

  • Greet customers warmly and maintain a friendly & welcoming front-office environment.
  • Assist customers in placing orders and guide them through the menu if required.
  • Handle customer queries, feedback, and complaints professionally.
  • Ensure customer orders are processed accurately and quickly.
  • Maintain cleanliness and hygiene at the front counter and dining area.
  • Coordinate with kitchen and service staff for smooth order flow.
  • Manage billing, cash handling, and POS operations responsibly.
  • Build strong customer relationships to enhance repeat footfall.
  • Support promotional activities and upsell products when needed.
  • Follow company standards, grooming guidelines, and customer service protocols.

Skills & Qualifications

  • Graduate in Hotel Management / Hospitality Management preferred.
  • Strong communication and interpersonal skills.
  • Presentable personality with customer-handling confidence.
  • Basic knowledge of billing, POS, and front-office operations.
  • Ability to work in a fast-paced environment with a positive attitude.

Salary Package

2 to 3 LPA + performance growth opportunities.

Growth Path

CRO → Senior CRO → Shift Incharge → Assistant Store Manager → Store Manager → Area Manager

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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