
DC Ops Technician III
14 hours ago
Job Summary: The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain % uptime.
Work days/Hours: 2nd Shift, Mon-Fri, 2pm to 11pm
Key Responsibilities
- Responsible for monitoring and prioritizing an internal ticketing system to provide customer support
- Provide operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes
- Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server
- Provide operating systems administration can include, setting up OS network IPs, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting
- Installation or removal of fiber or copper cabling. Along with Layer 1 network skills, that will include testing, as well as connectivity issues with previously deployed copper or fiber cabling
- Installation of network device hardware including switches, firewalls, load-balancers and security appliances
- Installation of hardware on storage devices including DAS and NAS arrays
- Complete customer maintenances requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required
- Process equipment returning to the secured inventory stockroom.
- Process hard drives containing data through the drive wiping and destruction processes.
- Process materials for disposal.
- Execute physical movements of inventory.
- Coordinate and complete all auditable controls.
- Pull and assign items to fulfill customer contracts (in an advanced capacity).
- Demonstrate no less than full performance in a continuous, consistent, measurable manner.
- Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers.
- Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers.
Qualifications
- Minimum 2-years experience working in a data center environment or equivalent technology background
- Minimum 2-years experience or ability to show familiarity with building, repairing or upgrading hardware components required
- Minimum 2-years experience in a customer service-oriented position preferred
- High School Diploma or equivalent is required
- Strong understanding of storage RAID configurations and requirements
- Ability to work a flexible schedule, 24x7x365 coverage required including holidays and weekends.
- Must be able to lift 70 lbs. overhead
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