Digital Network

18 hours ago

Bengaluru, Karnataka, India Microland Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Job Description

:

Education Qualification :

B.Sc

Skills :

Primary -> Technology | ZScalar Proxy Administrator - Level 2 Support | 2 - Knowledgeable

Primary -> Technology | Prisma Proxy Administrator - Level 2 Support | 2 - Knowledgeable

Certification :

Technology | Basic Level Certification - F5 Certified Admin / CCNA / Riverbed RCSA-W (WAN Optimization Associate) / ZIA Admin / ZPA Admin / ZDX Admin / Prisma SD-WAN: Design and Operation / Certified Forcepoint Web Security Administrator / ACCA / CCNA

Delivery Skills:

1. Proactive monitoring and investigation of logs: Initiate network administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis into the ticket.

2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.

3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.

4. Process Compliance:

  • Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process.
  • Prepare a detailed report on the plan of action for the existing tickets for the next shift and engineer (Shift Handover Report).
  • Follow through and execute the various Escalation Matrix (Vendor, Internal and Customer defined).
  • Ensure tickets are closed post user/customer communication.
  • Maintain inventory of Network equipment and links.
  • Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

Location

:

India - Bengaluru

Created On

:

03-Jul-2025

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