Senior Professional Services Engineer,Actimize

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

NICE Actimize is currently seeking a Senior Professional Services Engineer to join our team in Pune, India. This role focuses on customizing and implementing cloud solutions, developing next-gen tools, and defining practices that enhance the deployment and use of our SaaS offerings. If you enjoy working with intricate code, SQL procedures, and cloud architecture—and aren't afraid to break and rebuild to innovate—this is the role for you.

How will you make an impact?

You'll collaborate with talented architects, SMEs, and developers on cutting-edge Actimize technologies. You'll help shape the roadmap for the team and contribute to the deployment of complex SaaS solutions in a fast-paced cloud environment. Your responsibilities will include:

• Enhancing and improving software as part of an Agile team.
• Communicating with clients to analyze enhancement requirements and develop accordingly.
• Providing technical leadership across development teams.
• Offering deep technical insights into cloud software architecture.
• Ensuring high-quality deliverables through best engineering practices like unit testing, automation, code reviews, and design standards.
• Collaborating with Architects and BAs to define end-to-end technical direction including platform, tools, and infrastructure.

Have you got what it takes?

• 4 to 7 years of experience in software development.
• Complete understanding of the Software Development Life Cycle (SDLC).
• 3+ years of experience leading high-performing Agile teams.
• Strong experience in SQL database development.
• Proven ability to build high-performance, scalable, and highly available systems.
• Experience with SaaS and multi-tenant software environments.
• Deep knowledge of software design patterns and their practical application.
• Familiarity with cloud platforms like AWS, Google Cloud, or Azure.
• Hands-on experience with Agile methodologies and Scrum.
• Proficiency in CI/CD tools such as Jenkins, Docker, Kubernetes, Artifactory, and SALT.
• Understanding of security protocols (SAML, OAuth, JWT) and directory services/SSO.
• Excellent communication, problem-solving skills, and fluency in English.
• Proactive, team-oriented mindset.
• Flexibility to work in client-required time zones, shifts, and weekends if needed.

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr

Enjoy NiCE-FLEX

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8880
Reporting into: Tech Manager
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.