Hiring For US Customer Support

2 weeks ago

Delhi Ghaziabad NCR Noida, India Expert Staffing Solutions New Delhi Full time US$ 40,000 - US$ 80,000 per year

Key Responsibilities:

  • Handle high-volume inbound and outbound international calls.
  • Resolve customer issues efficiently and accurately within set timelines.
  • Follow standard operating procedures and company policies.
  • Maintain detailed call logs and reports using CRM tools.
  • Achieve daily, weekly, and monthly performance targets (AHT, CSAT, FCR, etc.).

Requirements:

  • Excellent spoken English with a neutral or global accent.
  • Min 6m of international voice process experience.
  • Strong verbal communication and interpersonal skills.
  • Willingness to work in night shifts/rotational shifts, including weekends.

Benefits:

  • Competitive salary with performance-based incentives.
  • Paid training and career development opportunities.
  • Health insurance and other employee benefits.
  • A dynamic and inclusive work environment.

Reach out to Surbhi for more information.

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