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CRM Manager – Real Estate

2 weeks ago

Gurgaon, Haryana, India mapplehill credits Holdings and Leasing Limited Full time ₹ 60,00,000 - ₹ 72,00,000 per year

Job Title: CRM Manager – Real Estate

Location: Gurugram, Haryana

Experience Required: Minimum 8 years in Client Servicing, with proven experience in Real Estate Agency

Job Summary:

We are seeking an experienced CRM Manager to lead our client relationship management function. The ideal candidate will have a strong background in real estate client servicing, with hands-on expertise in managing client portfolios, driving customer satisfaction, and ensuring seamless end-to-end client experiences. This role requires someone with excellent communication, interpersonal, and problem-solving skills, who can foster long-term relationships and contribute to business growth.

Key Responsibilities:

  • Manage and strengthen relationships with clients, ensuring high levels of satisfaction and retention.
  • Act as the primary point of contact for clients, addressing queries, concerns, and requirements promptly.
  • Develop and implement client engagement strategies to enhance customer experience.
  • Collaborate with the sales, marketing, and operations teams to ensure smooth client onboarding and service delivery.
  • Maintain detailed client records in CRM systems and ensure timely follow-ups.
  • Handle escalations with professionalism and resolve issues to client satisfaction.
  • Monitor client feedback, identify trends, and propose improvements in service processes.
  • Prepare regular reports on client engagement, retention, and service performance.
  • Ensure compliance with real estate regulatory requirements and company policies.
  • Train and mentor junior team members in client servicing best practices.

Key Requirements:

  • Graduate/Postgraduate in Business Administration, Marketing, or related field.
  • Minimum 8 years of experience in Client Servicing, with at least 3-5 years in a Real Estate Agency.
  • Proven track record of handling high-value clients in the real estate sector.
  • Strong knowledge of real estate market trends, sales cycles, and customer expectations in Gurugram/NCR.
  • Proficiency in CRM software and MS Office Suite.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to work under pressure and meet deadlines while maintaining high service standards.
  • Strong problem-solving, analytical, and people management skills.

Preferred Profile:

  • Candidates with prior experience in leading real estate consultancies/agencies in Gurugram.
  • Exposure to both residential and commercial property segments.

Job Types: Full-time, Permanent

Pay: ₹35, ₹60,000.00 per month

Work Location: In person