Principal Product Manager

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us

Join a team of forward-thinkers to spearhead the vision and execution of a cutting-edge Generative AI & Machine Learning platform. We are at the forefront of innovation, shaping the future of problem-solving for engineers in observability, incident management, troubleshooting, DevOps, root cause analysis, and testing spaces using the latest in AI and LLM technology + New Relic's growing list of features.

Your Opportunity
As a Principal Product Manager, Generative AI & Machine Learning, you will lead the development and strategy for New Relic's generative AI & ML platform. You will be a visionary, driving the creation of features and experiences that leverage generative AI and other AI/ML models to solve problems in observability, engineering, CI/CD, incident response, and root cause analysis. Your entrepreneurial spirit will generate excitement and buy-in for your ideas as you guide your team and the product from ideation to scaling and monetization.

In this role, you will

• Define and execute a strategy for enabling New Relic features and experiences with generative AI and other AI/ML models.
• Effectively shepherd the development and maturation of New Relic AI features and platform, from ideation through to production scaling and monetization.
• Demonstrate the ability to lead multiple engineering teams toward common goals and compelling visions.
• Operate at multiple organizational and strategic levels, from hands-on execution to securing C-Suite buy-in for high-risk, high-reward initiatives.
• Clearly communicate a vision and achievable goals in a rapidly changing space, leveraging continuously evolving technology.
• Work cross-functionally and with product teams to secure buy-in, foster relationships with product peers, and help the company achieve ambitious goals.
• Manage resources, timelines, and project scopes effectively, wearing your project manager hat when necessary.

Must-have
Your Qualifications

• 7+ years of SaaS and cloud-based software product management experience.
• 1-2 years of experience with AI and LLM technology.
• Experience driving product vision, go-to-market strategy, and design discussions.
• Experience creating strategic product roadmaps and working with cross-functional teams.
• Highly effective written and verbal communication and the ability to explain complex technical design in 20 seconds or 20 minutes, depending on the audience and goals
• Ability to combine data-driven approaches with strong user empathy to figure out what / when / why to ship
• Good negative capability: Confidence in navigating ambiguous and vague problem definitions and the ability to refine them into an actionable plan
• Demonstrated strong ownership and execution skills.

Nice-to-have

• Experience building and launching a multi-purpose generative AI assistant.
• Experience in the observability sector.
• Startup experience showcasing your ability to pitch ideas and generate interest and buy-in. You are a self-starter with experience leading teams through influence rather than authority.
• Ability to operate successfully in a lean, agile, and fast-paced organization
• Can demonstrate and articulate past product decisions, product architecture, and conflict management examples.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

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