Senior Manager- Dark Store Operations

2 days ago


Bengaluru, Karnataka, India Delhivery Full time US$ 60,000 - US$ 1,20,000 per year

Role & Responsibilities:

  • Rider Management & Onboarding:

  • Recruit, onboard, and train delivery riders

  • Maintain an updated database of active riders and their documentation

  • Shift & Roster Planning:

  • Plan and manage rider shifts to ensure adequate coverage based on order volume forecasts.

  • Manage attendance, time-tracking, and shift compliance.

  • Performance Monitoring:

  • Monitor key delivery metrics On-Time Delivery (OTD), delivery turnaround time, cancellations, and customer feedback.

  • Identify low-performing riders and provide coaching or escalate as needed.

  • Operational Efficiency:

  • Coordinate with dark store staff and dispatchers to ensure timely rider handoffs.

  • Optimize rider routes and batch orders when possible for maximum efficiency.

  • Issue Resolution:

  • Act as the first point of contact for rider escalations, accidents, or delivery failures.

  • Collaborate with support teams to resolve payment, attendance, and rider app-related issues.

  • Compliance & Safety:

  • Ensure all riders follow safety protocols, grooming standards, and compliance guidelines.

  • Conduct periodic audits of rider behavior and delivery SOP adherence.

  • Vendor Coordination:

  • Liaise with third-party logistics partners (3PLs), if applicable, for capacity planning and quality control.

Qualifications:

  • Bachelor's degree in Logistics, Supply Chain, Business, or related field preferred.
  • 1–3 years of experience in last-mile logistics, preferably in quick commerce or e-grocery operations.
  • Hands-on experience with fleet or rider management platforms is a plus.
  • Basic knowledge of delivery operations and KPIs.


  • Bengaluru, Karnataka, India Kapiva Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Operations - Dark Store & Same-Day DeliveryLocation:Bengaluru, Karnataka, IndiaAre you a highly organized and analytical individual with a passion foroptimizing logistics and delighting customers? We're seeking a proactiveOperations Analyst to join our fast-paced team, focusing on the seamlessexecution of our dark store operations and same-day delivery...


  • Bengaluru, Karnataka, India Blinkit Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    ResponsibilitiesManage Dark Store Operations: Oversee the daily operations of the dark store, ensuring efficient inventory management, order processing, and fulfillment.Inventory Management: Maintain accurate inventory levels, manage stock replenishment, and minimize shrinkage.Team Leadership: Lead, train, and motivate the store team, ensuring optimal...

  • Store Manager

    3 days ago


    Bengaluru, Karnataka, India Kuik Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    •Manage riders (onboarding, payouts, delivery SLA)•Oversee order processing & dispatch,•Handle stock inwarding & audits,•Hire & train team, track KPIs,•Ensure compliance & smooth dark store operations.

  • Dark Store Manager

    1 day ago


    Bengaluru, Karnataka, India ACME SERVICES PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Collaborated with the management team on long-term strategic planning initiatives for the organization.Daily Inward Operations Stock Comparison on Weekly basis. Handling Quality Check Department of Customer Orders Responsible for defining, building, and executing the last mile delivery process, and the B2C process.Analysis of data reports to identify sales...


  • Bengaluru, Karnataka, India Worko Full time

    Role OverviewAs an Area Captain (Area Marketing Manager) , you'll be responsible for managing multiple dark stores and experience centers, driving sales performance, customer acquisition, and operational excellence across your assigned territory.Key Responsibilities- Own and deliver area-wise sales and revenue targets- Lead and coach store teams to maximize...

  • Program Analyst

    2 weeks ago


    Bengaluru, Karnataka, India Kapiva Full time

    Job DescriptionOperations Analyst - Dark Store & Same-Day DeliveryLocation: Bengaluru, Karnataka, IndiaAre you a highly organized and analytical individual with a passion foroptimizing logistics and delighting customers We&aposre seeking a proactiveOperations Analyst to join our fast-paced team, focusing on the seamlessexecution of our dark store operations...

  • Program Analyst

    3 weeks ago


    Bengaluru, Karnataka, India Kapiva Full time

    Operations Analyst - Dark Store & Same-Day DeliveryLocation: Bengaluru, Karnataka, IndiaAre you a highly organized and analytical individual with a passion foroptimizing logistics and delighting customers? We're seeking a proactiveOperations Analyst to join our fast-paced team, focusing on the seamlessexecution of our dark store operations and same-day...


  • Bengaluru, Karnataka, India Kapiva Full time

    Operations Analyst - Dark Store & Same-Day DeliveryLocation: Bengaluru, Karnataka, IndiaAre you a highly organized and analytical individual with a passion foroptimizing logistics and delighting customers? We're seeking a proactiveOperations Analyst to join our fast-paced team, focusing on the seamlessexecution of our dark store operations and same-day...


  • Bengaluru, Karnataka, India Worko Full time

    Role OverviewAs an Area Captain (Area Business Manager) , you'll be responsible for managing multiple dark stores and experience centers, driving sales performance, customer acquisition, and operational excellence across your assigned territory.Key Responsibilities- Own and deliver area-wise sales and revenue targets- Lead and coach store teams to maximize...

  • Area Business Manager

    3 weeks ago


    Bengaluru, Karnataka, India Worko Full time

    Role OverviewAs an Area Captain (Area Business Manager) , you'll be responsible for managing multiple dark stores and experience centers, driving sales performance, customer acquisition, and operational excellence across your assigned territory.Key ResponsibilitiesOwn and deliver area-wise sales and revenue targetsLead and coach store teams to maximize...