Senior Manager- Dark Store Operations

2 days ago


Bengaluru, Karnataka, India Delhivery Full time US$ 60,000 - US$ 1,20,000 per year

Role & Responsibilities:

  • Rider Management & Onboarding:

  • Recruit, onboard, and train delivery riders

  • Maintain an updated database of active riders and their documentation

  • Shift & Roster Planning:

  • Plan and manage rider shifts to ensure adequate coverage based on order volume forecasts.

  • Manage attendance, time-tracking, and shift compliance.

  • Performance Monitoring:

  • Monitor key delivery metrics On-Time Delivery (OTD), delivery turnaround time, cancellations, and customer feedback.

  • Identify low-performing riders and provide coaching or escalate as needed.

  • Operational Efficiency:

  • Coordinate with dark store staff and dispatchers to ensure timely rider handoffs.

  • Optimize rider routes and batch orders when possible for maximum efficiency.

  • Issue Resolution:

  • Act as the first point of contact for rider escalations, accidents, or delivery failures.

  • Collaborate with support teams to resolve payment, attendance, and rider app-related issues.

  • Compliance & Safety:

  • Ensure all riders follow safety protocols, grooming standards, and compliance guidelines.

  • Conduct periodic audits of rider behavior and delivery SOP adherence.

  • Vendor Coordination:

  • Liaise with third-party logistics partners (3PLs), if applicable, for capacity planning and quality control.

Qualifications:

  • Bachelor's degree in Logistics, Supply Chain, Business, or related field preferred.
  • 1–3 years of experience in last-mile logistics, preferably in quick commerce or e-grocery operations.
  • Hands-on experience with fleet or rider management platforms is a plus.
  • Basic knowledge of delivery operations and KPIs.


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