Automation and System Engineer

Position Purpose

The main responsibility of Stability & Resilience division is to support the IT strategy & Production and gathers activities contributing directly to the stability and integrity of the Production and to the Information Systems resilience.

Within the division, the domain Global Monitoring & Log Analytics oversees Global Production Observability Systems and provides platforms and services around Elasticsearch, Splunk and Dynatrace technologies.

This domain includes the following key services:

Global Monitoring, providing Dynatrace services

Splunk (decommissioning by and of the year)

Logs As a Service, providing log management platform as a service based on Elastic stack (Elasticsearch, Kibana, Fleet, Elastic Agent, Logstash, Ingest pipelines) and Kafka technology.

Elastic As a Service, providing

o Elasticsearch (+Kibana) dedicated specific clusters for some applications on its servers

o Elasticsearch dedicated standard clusters on dMZR (based on an IBM Cloud product)

CyberSOC central data platform (Databus based on Kafka+Logstash, and DAP based on Elasticsearch)

Leveraging BNP Paribas Paris teams expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner.

The Automation and System Engineer will be integrated closely in the STA04 domains SRE team members which are in charge of:

Monitor, supervise and provide support on servers (mostly OnPrem standalones, but also some IT Cloud or dMZR VMs)

Ensure day to day actions needed on servers, including obsolescence and security management

Make deployment and supervision of OS upgrades and patches

Make deployment of our software components (new environments, upgrades, )

Design and make evolutions on our Ansible playbooks

Be part of a follow the sun team to ensure all tasks can be done safely and as quick as possible

Responsibilities

Direct Responsibilities

Make the housekeeping of our services (check that our platforms / services are fully and constantly up and running with decent performance for our customers).

Ensure patching and updates for systems, applications and images

Ensure certificates renewals

Contribute in automation (ansible) development for production & non production tasks

Manage incident on our stack agents

Management of production anomalies and non-recurrent operations

Realize applications and platforms deployment tasks

For a predefined applications scope take care of ITSM processes based on ITIL framework:

o Incidents

o Requests

o Changes

Ensure that SLA targets are met for above activities

Handover to Paris teams if knowledge and skills are not available in ISPL

General Responsibilities

Contribute to the knowledge transfer with Paris teams

Contribute to the definition of procedures and processes necessary for the team

Help build team spirit and integrate into BNP Paribas culture

Contribute to the regular activity reporting and KPI calculation

Contribute to continuous improvement actions

Work with cross-functional teams to ensure IT services align with business needs and service level agreements (SLAs).

Technical & Behavioral Competencies

Mandatory Skills

Expertise and experience with RedHat Linux administration

Expertise with system scripting

Expertise with Ansible and Ansible Tower

Interest on observability systems (Dynatrace, Elasticsearch, Kibana, Grafana, Logstash, Kafka)

Common knowledge of CI/CD tools like gitlab , gitlab runner, jenkins , .

Very good knowledge in script development ( Python, Shell , PowerShell , )

Experience with containerization technologies (Docker, Kubernetes, Nomad, OpenShift)

Experience with any cloud platform (preferably IBM Cloud).

Understanding of ITIL or similar ITSM frameworks & tools

Experience with Service Now ticketing system

Experience in Agile framework and tools (e.g., Jira, Confluence , etc)

Good written and spoken English

Ability to measure and identify areas for improving Quality and overall Delivery

Capable of communicating efficiently

Good to have Skills

Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.)

Understanding of key concepts of distributed systems

Ability to make contact with Paris team in case of difficulties, lack of information or any other problem where getting more information could help on solving issues or risk limitation

Good Team Player

Specific Qualifications (if required)

Skills Referential

Behavioural Skills : (Please select up to 4 skills)

Ability to collaborate / Teamwork

Creativity & Innovation / Problem solving

Decision Making

Communication skills - oral & written

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to develop and adapt a process

Analytical Ability

Ability to set up relevant performance indicators

Ability to anticipate business / strategic evolution

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years