Accounts Payable Accountant 2-Fin

IC2 - Lead Analyst, Customer Support Desk (APAC/EMEA)

• Qualification – Graduate Degree (preferably in Finance / Commerce)

• Experience – Min 6+ Years of experience accounts payable domain.

• Process Knowledge - Good working knowledge in Procure to pay process

• Soft Skills - Good communication skills in verbal and written communication is a must.

• Good Analytical Skills

• Superior customer focus and listening skills are pre-requisites for this position

Purpose of Role: To manage operational deliverables and quality ticket handling for CSD (Customer Support Desk) with an objective to resolve escalations and provide guidance on end-to-end resolution for queries received through OSvC and over phone related to AP and TP. Align and contribute to overall team goals with regards to process and quality improvement initiatives. 

Key Strengths:

• Must be a self-starter and able to work independently.  Should have high energy and be proactive in identifying issues, finding root cause, and implementing a solution.  Should be a team player and work with different process managers to ensure that CSD is well informed about process changes and opportunities for improvement.  The candidate needs to be proactive and willing to bring in new ideas to enhance process efficiency. 
• Soft Skills - Excellent verbal and written communication skills, ability to listen and understand the needs of the customer are essential qualities for this position. Additionally, the candidate should be able to handle escalations and resolve conflicts in a professional and productive manner.
• Training skills - Should be able to stay current with process changes and provide training to the team members. 
• Understanding of customer support operations and key performance metric
• Excellent communication and presentation skills.
• Collaborate with cross-functional teams to align customer support initiatives with overall business goals.
• Identify training needs and deliver ongoing training on new products, services, and company policies. 
• Identify opportunities to streamline processes and improve customer service efficiency. 
• Analyze customer feedback to identify trends and implement necessary changes to improve customer experience. 
• Collaborate with other departments to identify and resolve cross-functional issues impacting customer service. 
• Utilize reports to identify areas for improvement and track progress on customer service initiatives. 
• Good customer focus and listening skills.
• Should be able to provide process related training to the team members.
• Experience in performing UAT related tasks and be able to record observations.
• Proficiency in Excel, Word, and Power point

Eligibility:  Those who are presently in the role of IC1 for a minimum period of 5 years in any one of the S2S processes are eligible to apply. 

Note – All interested candidates are expected to apply via the mentioned IRCs.

Assists in accounting functions which may include general ledger, accounts payable, fixed assets, and inter-company transactions. Maintain the general ledger to include the preparation of journal entries, analysis, reconciliation and reporting. Maintain and implement general accounting systems. Conduct account reconciliation periodically, ledger close activities, and provide accurate financial data to support management in decision making. Develop and prepare financial reports including profit and loss, income and balance sheet statements. Review and analyze inter-company transactions. Ensure all journal entries comply with internal and external audit specifications. Participate in the ongoing development and maintenance of internal procedures and processes.

Career Level - IC2