Product Support Representative III

4 days ago


Pune, Maharashtra, India UKG Full time ₹ 6,00,000 - ₹ 12,00,000 per year

As a Customer Service Coordinator, you will play a vital role between our Global Support team and our customers. This position involves high-volume and high-pace case/ticket creation and routing, maintaining customer data integrity while having an empathetic customer service approach.

Job Responsibilities:

Serve as the first point of contact for our customers answering inbound calls with enthusiasm and confidence.

Maintain a high-level understanding of the extensive UKG product suite

Create and dispatch cases/tickets to the appropriate queue

Confirm and/or update customer contact information accurately

Monitor the customer self-ticket creation queue and provide timely assistance

Collaborate across teams to on-call technicians for urgent customer issues

Adhere to standard operating procedures and policies

Participate in assigned project work as necessary

Required Qualifications:

Proficient in English, with strong verbal and written communication skills.

Ability to multitask and achieve goals in a fast-paced, metrics-driven environment.

1-3 years of customer service experience.

Highly motivated and team-oriented

Prior inbound phone support

Bachelors degree required: BCom, BA, BSc



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