Team Leader
2 days ago
- Need to be approachable and supportive towards the team.
- Achieve targets of sales and service.
- To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity
- Attrition and shrinkage management. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.
- Prepare schedules for the teams and ensure attendance.
- Compliance to login, log out & scheduled breaks of agents.
- Ability to evaluate calls, coach and provide feedback.
- Responsibility for delivery of the defined customer experience in every interaction.
- Work very closely with team members to solve customer problems.
- Acts as a point of contact for the resolution of customer escalations, enquiries and complaints from external and internal customers.
- Ensure all Company policies and procedures are implemented consistently and fairly.
- Conducting performance appraisals for the team.
- Demonstrates high levels of integrity and personal standards in all work related situati
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Team Leader
2 days ago
Hyderabad, Telangana, India Sharion Laric Full time ₹ 5,00,000 - ₹ 15,00,000 per yearTeam Leader Job Description TemplateWe are looking for a result-driven Team Leader to be responsible for monitoring and supervising a team of consultants to achieve the organization's objectives and increase sales. You will be responsible for providing guidance, instruction, training and leadership skills to inspire the team to perform at their optimum. You...
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Team Leader
2 weeks ago
Hyderabad, Telangana, India Hala Mobility Full time ₹ 2,50,000 - ₹ 7,50,000 per yearCompany DescriptionHala Mobility is committed to creating a future where transportation is shared, affordable, and carbon-free. As a clean tech company, we offer a variety of electric vehicle (EV) options for customers to rent, lease, or buy, making us India's first multi-modal vehicle-sharing platform. Our mission is to be people friendly, pocket friendly,...
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Team Leader
2 days ago
Hyderabad, Telangana, India Hiresquad Full time ₹ 40,00,000 - ₹ 80,00,000 per yearTEAM LEADER || INTERNATIONAL PROCESS ONLY || HYDERABADOn Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team LeadCandidates Must be From Team Leader in to International Process Voice Exp (Mandate)Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate)For - HYDERABADCTC - Up to 8LPAWillingness to...
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Team Leader
4 days ago
Hyderabad, Telangana, India Turiyam Consultancy Full time ₹ 8,00,000 - ₹ 12,00,000 per yearA Team Leader manages and motivates a team of customer service representatives, ensuring they meet performance targets and deliver excellent service. They handle escalated customer issues & monitor key performance indicators (KPIs).
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Team Leader
6 days ago
Hyderabad, Telangana, India Golden Opportunities Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJob Overview:We are looking for a dynamic Team Leader experience in international voice processes to manage a team of 20+ agents. The role requires strong people management skills, excellent communication, and a background in BPO voice operations.Key Responsibilities:Lead a team of 20+ agents in an international voice support environment. Monitor and manage...
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Team Leader
2 weeks ago
Hyderabad, Telangana, India Firstsource Full time ₹ 48,00,000 - ₹ 1,20,00,000 per yearAbout FirstsourceFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.We are trusted brand custodians...
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Team Leader
2 weeks ago
Hyderabad, Telangana, India Paytm Full time ₹ 9,00,000 - ₹ 12,00,000 per yearTeam Leader About us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of...
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Team leader(sales)
2 days ago
Hyderabad, Telangana, India Kezan consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per yearOverview - The Customer Support and Service team always represents the voice of the customers. They are responsible for understanding customer requirements, meeting service metrics guidelines, and retaining them. They are saviors to all our members, who reach out to them through call, chat or email. Role – As a Team Leader, you will be responsible for...
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Team Leader- Operations
2 days ago
Hyderabad, Telangana, India Blueberry Labs Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany Description Blueberry Digital Labs ) is a leading young and dynamic integrated digital technology Company with a portfolio of successful websites, and a passion to carve out a niche in the competitive world of Internet. We love fun at workplace and encourage creativity sans the hierarchy based disruptions. Our belief is that we are all partners in...
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Team Leader
2 weeks ago
Hyderabad, Telangana, India Aurigene Pharmaceutical Services Limited Full time ₹ 8,00,000 - ₹ 24,00,000 per yearRole OverviewPosition Title: Team Leader - Process R&DRole Band : L1Location : HyderabadPurpose:Lead the design, development, and scale-up of safe, robust, and cost-efficient chemical processes that meet client specifications for quality, yield, and timelines.Objective:Ensure on-time delivery with scientific rigor, data-driven decision-making, and...