Sr. Customer Care Specialist

5 days ago

Chennai, Tamil Nadu, India Lyca Group Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Role & responsibilities

  • Answer incoming chats or calls from Lycamobile customers, responding to their queries in an efficient and timely manner to ensure customer satisfaction.
  • Ensure adherence to product scripting in all customer communications.
  • To attend and respond to customer chat or emails and written request when required.
  • Fault resolution and raising tickets to the respective departments.
  • Manage and maintain product related data bases in line with process KPIs.
  • Ensure quality of data capture from customers.
  • Support all other departments with any other specific business tasks.
  • Flexibility to shift pattern is must.
  • Minimum 1 year of experience in International Voice process.
  • Minimum 2 years experience in Domestic Voice process.

Work Location:

Lycatel BPO Pvt Limited

Commerzone, Tower A, 4th Floor,

Mount Poonamalle Road,

Porur, Chennai

Only Immediate Joiners are preferred.

Interested candidates can share their CV to

Preferred candidate profile

Customer Service / Senior Customer Service

Any Graduate

Excellent English Communication Skills

Willing to work in various Shifts.

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