Automation Engineer

4 days ago

Mumbai Metropolitan Region, India Rentokil Initial Full time ₹ 6,00,000 - ₹ 18,00,000 per year

About Rentokil PCI
Rentokil PCI is India's leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: https://www.rentokil-

About The Role

  • The Automation Engineer will be responsible for designing and implementing low-code/no-code automation solutions to enhance customer experience, streamline communication workflows, and improve operational efficiency.
  • The incumbent will report to the Development Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities

  • Collaborate with cross-functional teams to analyse customer journeys and workflows, identifying inefficiencies and automation opportunities.
  • Design and develop automation solutions using LCNC tools (e.g., , Zoho Creator, Zapier, Make).
  • Build workflows, configure interfaces, integrate data, and define business logic for scalable solutions.
  • Automate customer support, onboarding, feedback, and personalisation to enhance customer experience.
  • Implement communication automation across email, chatbots, social media, and internal channels.
  • Integrate LCNC solutions with CRMs, helpdesk software, marketing platforms, and databases using APIs and connectors.
  • Conduct testing and troubleshooting to ensure reliability and adherence to business requirements.
  • Document automated processes and deliver training to users and citizen developers.
  • Monitor performance of automations and drive continuous optimisation and expansion.
  • Establish and promote best practices in LCNC development, ensuring scalability, security, and compliance.
  • Stay updated on LCNC tools, trends, and AI/ML innovations for enhanced automation strategies.

Key Result Areas

  • Process Optimization
  • Automation Development
  • Customer Experience Enhancement
  • System Integration
  • Performance Monitoring

Competencies (Skills Essential To The Role)

  • Analytical Thinking
  • Effective Communication
  • Stakeholder Collaboration
  • Continuous Improvement
  • Multitasking Ability
  • Customer Centricity

Requirements
Educational Qualification / Other Requirement:

  • Bachelor's degree (Stream will be preferred - Computer Science, Information Technology, or related field)
  • Minimum 3+ years of experience in automation roles with a focus on LCNC platforms
  • Proven track record in designing and implementing customer experience/communication automations
  • Strong process analysis and workflow design skills
  • Proficiency in LCNC tools (e.g., , Zoho Creator, Zapier)
  • Good understanding of RESTful APIs, webhooks, and database management
  • Basic JavaScript knowledge for custom LCNC logic (preferred)
  • Experience with CRM (Salesforce, HubSpot) and Marketing Automation (e.g., Pardot, Marketo) platforms is desirable

Benefits
Role Type / Key working relationships:

  • Individual Contributor
  • Internal team
  • External stakeholders

What can you expect from RPCI?

  • Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:
  • Service
  • Relationships
  • Teamwork
  • Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

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