Executive- Customer Services

3 days ago


Mahape, India CMS Info Systems (CMS) Full time ₹ 48,00,000 - ₹ 1,44,00,000 per year

We are looking for a skilled Executive- Customer Services to join our team at CMS Info Systems Limited. The ideal candidate will have 6 to 11 years of experience in customer services, preferably in the computer hardware or networking industry.

Roles and Responsibility

  • Provide exceptional customer service and support to clients via phone, email, or chat.
  • Resolve customer complaints and issues professionally and promptly.
  • Collaborate with internal teams to resolve complex customer issues.
  • Develop and maintain strong relationships with customers to ensure long-term satisfaction.
  • Identify and escalate potential issues to senior management as needed.
  • Continuously improve knowledge and skills to stay current with industry trends.

Job Requirements

  • Strong communication and interpersonal skills are essential.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Excellent problem-solving and analytical skills are required.
  • Strong attention to detail and organizational skills are necessary.
  • Experience with CRM software and ticketing systems is preferred.
  • Ability to work collaboratively as part of a team.


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