
Executive- Customer Services
3 days ago
We are looking for a skilled Executive- Customer Services to join our team at CMS Info Systems Limited. The ideal candidate will have 6 to 11 years of experience in customer services, preferably in the computer hardware or networking industry.
Roles and Responsibility
- Provide exceptional customer service and support to clients via phone, email, or chat.
- Resolve customer complaints and issues professionally and promptly.
- Collaborate with internal teams to resolve complex customer issues.
- Develop and maintain strong relationships with customers to ensure long-term satisfaction.
- Identify and escalate potential issues to senior management as needed.
- Continuously improve knowledge and skills to stay current with industry trends.
Job Requirements
- Strong communication and interpersonal skills are essential.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Excellent problem-solving and analytical skills are required.
- Strong attention to detail and organizational skills are necessary.
- Experience with CRM software and ticketing systems is preferred.
- Ability to work collaboratively as part of a team.
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