Sr. Support Engineer – HCL Commerce

2 days ago

Bangalore North Rural Karnataka, India Arting Digital Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Posting title:
Sr. Support Engineer – HCL Commerce

Experience:
8-10 Years

Location:
Chennai/ Bangalore/ Pune/ Hyderabad/ Noida

Work mode:
WFO

Primary skills:
HCL Commerce architecture, Java, JSP, REST APIs, troubleshooting /debugging, performance optimization, AWS/Azure, client communication & documentation

Qualification:
Any Technical Degree

Roles & Responsibilities:

  • Provide L2/L3 support for HCL Commerce applications, ensuring high availability and performance.
  • Troubleshoot and debug complex issues across application, integration, and infrastructure layers.
  • Perform performance tuning and optimization of HCL Commerce applications.
  • Collaborate with cross-functional teams to deliver effective technical solutions.
  • Manage and support deployment environments on AWS/Azure cloud platforms.
  • Document issues, root cause analysis, and resolutions to maintain a robust knowledge base.
  • Ensure effective client communication and deliver timely updates on issue resolution.
  • Follow ITIL best practices in incident, problem, and change management processes.

Required Skills & Experience

  • 8–10 years of experience in HCL Commerce (formerly IBM WebSphere Commerce) support/implementation.
  • Strong proficiency in Java, JSP, and REST APIs.
  • Expertise in HCL Commerce architecture and subsystems.
  • Hands-on experience in troubleshooting, debugging, and log analysis.
  • Knowledge of performance optimization techniques for large-scale e-commerce platforms.
  • Exposure to AWS or Azure cloud platforms.
  • Excellent problem-solving, analytical, and communication skills.
  • Ability to work in client-facing roles with strong documentation skills.

Good to Have

  • Familiarity with DevOps tools (Jenkins, Git, CI/CD pipelines).
  • Experience with microservices and containerization (Docker/Kubernetes).
  • Knowledge of database optimization (DB2, Oracle, or similar).

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