Car Body Shop Supervisor

Service Advisor/ Supervisor – Body shop – Roles & Responsibilities.

• Attendance 90%.
• Pre intimation of leave before 4 days is must, leave application should be approved by SM in advance.
• Understand the reason of accidental damage of vehicle and condition of vehicle as well as customer.
• Detail inspection of vehicle for accidental damages , claim form to be filled by customer only on his hand writing.
• Attending the customer and will ensure all the vehicle valid documents for further insurance claim process. All required document should demand in original copy.
• Explaining the customer about insurance claim process and will also explain terms and condition of cashless and non cashless process with repair estimate and take a customer signature on estimate also
• Initiate the claim intimation process with insurance company on arrival of vehicle (same day).
• Service advisor will also check with part department about the availability of parts so that required can be order, so that premised timeline of vehicle delivery can inform to customer.
• Assessment will done by insure surveyor with coordination with service advisor as per accidental damages estimate and SA take approval sign from surveyor on assessed estimate.
• Service advisor inform to customer after completion of survey done and approval given by insurance company.
• In case insurance is non cashless or repair estimate is higher than 1Lakh, demand advance repair amount to customer before start of work and procurement of part.
• SA will ask the customer whether he agree on insurance approval, so that further work can be completed and keep record of the same.
• If customer is not agree on insurance approval then service advisor ensured that customer can be direct in contact with insurance survey
• Time to time update about the work in progress
• After completion of vehicle Performa invoice will sent to insurance company for taking liability of insurance company
• After having the road test if any additional work related to accident or Mechanical service then again it will inform to customer to take his approval.
• After receiving insurance liability mail and inform customer about difference amount while vehicle delivery.
• Intimate to customer about vehicle readiness and delivery.
• Business Target achievement; Promote selling allied business products and EW, RSA, REC policy
• After conformation from customer for vehicle delivery time service advisor will again keep the vehicle ready one hour before to avoid any customer dissatisfaction.
• After reporting customer for vehicle delivery SA will explain the Tax invoice showing the old damage parts and will handover vehicle to customer.
• Explain Quality certificate remark to customer pest next due stickers on customer vehicles.
• By doing all this process Service Advisor will ensure the all prospective business with customer entire satisfaction.
• Service advisor will ensure that he will keep all kind of approvals, repair order remarks, documentation in writing with customer and insurance company.
• Daily reporting to BP Manager on prescribed format.
• N+1 & N+5 Customer calling
• Maintaining the KPI as per Care 2.0
• MYR download to customer tgt 35%
• 2.0 Audit adherence
• Maintain CC/1000 RO(Regional Escalation) with ART.

Job Types: Full-time, Permanent, Fresher

Pay: ₹11, ₹29,577.96 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund
• Work from home

Work Location: In person