E2Open Flagship

1 week ago

Remote, India Elfonze Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Information

Date Opened

10/01/2025

Job Type

Full time

Industry

IT Services

Remote Job

Job Description

This is a remote position.

Key Responsibilities

  • Provide end-to-end technical support for the E2Open Flagship system, ensuring timely resolution of incidents and service requests.

  • Perform root cause analysis, troubleshoot issues, and coordinate with internal teams and vendors to implement fixes.

  • Support day-to-day system operations, data integrity checks, and performance monitoring.

  • Participate in system upgrades, patches, and new feature rollouts in collaboration with the E2Open team.

  • Document technical solutions, system configurations, and SOPs.

  • Collaborate with business stakeholders to gather requirements and recommend system enhancements.

  • Ensure compliance with IT service management (ITSM) processes such as incident, change, and problem management.

Mandatory Skills (Must-Have)

  • Hands-on experience with E2Open Flagship system (support, troubleshooting, configuration).

  • Strong understanding of supply chain processes – Order Management, Inventory, Fulfillment, Logistics, Transportation, Demand & Supply Planning.

  • SQL proficiency – querying, debugging transactions, and validating data.

  • Integration expertise – EDI (ANSI X12, EDIFACT, TRADACOMS), XML, JSON, CSV.

  • API & Web Services – REST and SOAP for integrations with ERP/WMS/TMS.

  • Programming/Scripting skills – Java, Groovy, JavaScript, Python (for automation/configuration).

  • OS knowledge – Linux/Unix (log navigation, scripts, monitoring), Windows (hybrid setups).

  • Application monitoring & log analysis – Kibana, Splunk, error/debug logs, transaction monitoring.

  • Cloud/SaaS knowledge – multi-tenant environments, performance tuning, and security best practices.

  • Business process knowledge – Order-to-Cash, Procure-to-Pay, Logistics Execution, Event Management workflows.

  • ERP integration familiarity – SAP, Oracle ERP, or similar systems.

  • ITSM framework understanding – incident, change, and problem management.

Nice-to-Have Skills (Preferred)

  • Experience in configuring or developing within the E2Open platform.

  • Familiarity with enterprise systems – ERP, WMS, TMS.

  • Experience with ITSM tools – ServiceNow, Jira.

  • Middleware basics – MQ, Tibco, Kafka for message routing.

  • Strong documentation & reporting skills.

  • Bachelor's degree in Computer Science, Information Systems, or related field.

  • Experience in system upgrades, patches, and feature rollouts.

  • Excellent communication & stakeholder management skills.