Observability Infrastructure Engineer

Why BT

We've always been an organisation with a purpose; to use the power of communication to make a better world. You can trace this back to our beginning as pioneers of the world's firs telecommunications company. At our heart we're a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.
Today in this fast-changing, always on, digital world our purpose remains true. Yet the market conditions, regulations and competition we face are tougher than ever before. So, if you have the drive, optimism and resilience to help propel us forward we'll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that's you and what you're looking for, we'd love you to be part of our future.

The key purpose of this role is to take ownership and build solutions for various projects in Logging, Monitoring and Assurance space on Network Cloud. The role will work independently with some guidance when needed and can contribute to pairing with other team members. The role ensures enabling rapid feature delivery though automation in design/dev/test and build processes. The role expects the candidate will play a crucial role in ensuring the smooth functioning and efficiency of the Network Cloud OSS monitoring and tooling space. They will contribute to building world-class solutions and drive automation, monitoring, and containerization practices to enhance system performance, reliability, and availability.

• Role develops software and technical solution for the LMA area in the following domain ;

o Logs Monitoring

o Alarms

o Health Monitoring

o Traffic Monitoring

o Automation

o Containrisation

o Scripting

• Role involves developing and delivering software solutions through automation across self (UK networks/IT).

• Ability to do deep dive on technical areas and get the best outcome out of technically challenging situations.

• Able to get hands on and lead the vendor technical teams for BAU and Transformation delivery

• Understand the telecom domain well enough to act as domain and technical focal point

• Understand need of multiple projects and communicate them divisionally and/or cross-divisionally

• Contribute to the definition of the team processes and standards

• Manage concurrent application releases and small engineering teams to deliver quality software releases on time.

• Knowledge to deliver in Agile Methodologies.

• Drive strong engineering practices in the team

• Ability to debug complex issues and provide the right solution

• Lead design and development teams in Fault Monitoring, Performance Management and Configuration Management in Network Management and Service Assurance Domain.

• Knowledge of network monitoring protocols primarily SNMP, Syslog.

• Expertise on vendor tools Nagios/NRPE, Kafka, Juju charms, Prometheus/telegraf/collectd, fiebeat, Elasticsearch, Logstash, Kibana, Graylog, Loki, VictoriaMetrics, proxy or any other opensource tools to monitor system health, performance, and availability.

• Expert in containerization tools like Docker and desirable knowledge of orchestration platform such as Kubernetes (K8s).

• Automation of change, deployment, application checkouts and associated tooling - Ansible and Jenkins

• Exposure to UNIX/Linux Shell Scripting, Python scripting, REST APIs.

• Expert in Linux system handling.

• Understanding of RESTful APIs and experience in designing and developing API endpoints.

• Solid understanding of networking fundamentals, protocols, and technologies is a plus.

• Basic knowledge on RDBMS and Nosql databases

• Knowledge of ITIL practices desirable.

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We value diversity and celebrate difference. 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.'

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.  

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.