Dynatrace Lead

4 days ago

Mumbai, Maharashtra, India Growel Softech Pvt. Ltd. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role Description

The role holder will be responsible for providing overall L3 Dynatrace administration support for the team.

Qualification & Experience

  • B. Tech / BE
  • 10 + years of relevant experience
  • Delivery of quality, cost-effective infrastructure services in a complex & high availability environment
  • Proven ability to plan and execute workload in a pressurized & dynamic environment.
  • ITIL Certified or a strong working knowledge of ITIL Incident, Problem and Change Management disciplines.

Skills Required

Technical skills

  • Strong Knowledge in Dynatrace tool administration concepts.
  • Experience on APM related areas on Java, .NET and PHP
  • Ability to direct and guide team to resolve crisis situations within prescribed SLAs
  • Ability to provide consultation for new projects, functionalities, migrations, upgrades.

  • Ability to direct and guide team to resolve crisis situations within prescribed SLAs

  • Ability to plan, initiate and manage special tasks/projects.

Analytical skills

  • Good analytical, trouble-shooting skills in the area of technical fault isolation and rectification.

Process skills

  • Ability to resolve service requests. Strong attention to detail and the ability to follow processes.
  • Strong Knowledge of ITSM processes

Other skills

  • Customer interface experience (managing expectations; negotiating compromise solutions).
  • Should have good communication and interpersonal skill.
  • Should be willing to work in a 24*7 environment.

  • Experience in team handling.

  • ROLES AND RESPONSIBILITIES

  • Performance tuning of Dynatrace application and finding automation methods

  • Configuring the Collectors ,Web agents, Host agents
  • Train users on best practices and Dynatrace features to proactively monitor performance in their environment as well as use the product to identify bottlenecks as needed
  • Function as a front-line technical resource for 'best practice' and informal questions
  • Design and develop innovative solutions to integrate Dynatrace in customer environment and make it a part of their day-to-day operations
  • Ensure and document full deployment of Dynatrace product in customer environment
  • Help document best practices in developing and deploying Dynatrace in customer environment.
  • Manage competing requests across simultaneous engagements
  • Have the ability to manage team and a setup of 450+ JVMSs
  • Generate and analyze thread Dump
  • Providing performance tuning suggestion to application team on basis of reports
  • Working on Methods with offshore team in order to configure the dashboard
  • Taking transaction count per hour as per application
  • Host and process health Analysis
  • Dynatrace Database Health Analysis.
  • Interface proactively with other Infrastructure support teams such as UNIX, Windows, Network, Storage, etc.
  • Document issues and associated resolutions to problems
  • Prepare documentation and presentation of progress reports to customers
  • Conduct users, customers and Teams training
  • Guide/Mentor the team members on technical problems which cannot be resolved at their level
  • Ensure that Systems, Organization processes, & Unit practices adhere to Organization policies
  • Active participation in Organization and Unit level initiatives

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