GBE IE Supervisor
6 days ago
Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Job Summary
This position is responsible for improving the quality of service that is provided to the customer. He/She monitors representative contacts to identify inefficiencies and reduce customer resolution time. This position analyzes service data to provide recommendations that reduce costs and maximize the customer experience.
Responsibilities:
- Provides GBS representative observation feedback to GBS supervisors to offer coaching and training recommendations.
- Documents contact observations to determine call center process changes for maximizing service to the customer.
- Generates GBS case reports to track alternative customer response methods for manager and representative review.
- Works with GBS product managers to explain customer response recommendation rationale.
- Reviews statistical information (e.g., number of cases created, resolution rate, etc.) to evaluate the re-routing of customer contacts.
- Generates specific customer case data to export in Microsoft Excel and distribute to new service project team.
- Produces Call Management System (CMS) data to review contact volume statistics and cost impacts.
- Analyzes financial data (e.g., cost-per-contact, administrative cost-per-hour, etc.) to justify new service projects.
Qualifications:
- Candidate with Engineering and Science backgroud would be preferred
- Experience with Call Center Management - Preferred
- Experience with MS Office products such as Excel (exporting data) and Word - Preferred
- Experience analyzing financial data (e.g., cost-per-contact, administrative cost-per-hour, etc.) - Preferred
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
-
GBE IE Supervisor
6 days ago
Pune, Maharashtra, India UPS Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAvant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page.Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et...
-
Pune, Maharashtra, India Supreme Facility Management Full time ₹ 5,00,000 - ₹ 12,00,000 per yearJob Description: Maintenance/Industrial Engineering Supervisor (Grade - Supervisory)Location: Chakan, MaharashtraDepartment: Maintenance / Industrial Engineering (IE)Reports to: Maintenance Manager / IE ManagerJob Type: Full timeExperience required: 3 to 4 yearsJob Summary:The Maintenance/Industrial Engineering (IE) Supervisor is responsible for leading the...
-
Maintenance/Industrial Engineering Supervisor
2 weeks ago
Pune, India Supreme Facility Management Full timeJob Description: Maintenance/Industrial Engineering Supervisor (Grade - Supervisory) Location: Chakan, Maharashtra Department: Maintenance / Industrial Engineering (IE) Reports to: Maintenance Manager / IE Manager Job Type: Full time Experience required: 3 to 4 years Job Summary: The Maintenance/Industrial Engineering (IE) Supervisor is responsible for...
-
Fund Services.supervisor
1 week ago
Pune, India Citco Full timeSupervisor Hyderabad **About Citco** Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. **About the Team & Business Line**: Fund...