Senior Product Quality Specialist

2 weeks ago

Chennai, Tamil Nadu, India Neo Group Full time ₹ 20,00,000 - ₹ 25,00,000 per year

We're looking for a Product Quality Specialist who will not only validate our product releases but also pioneer AI-powered testing approaches to ensure the highest quality for our customers. This role is embedded in the Product organization, focusing on real-world quality validation, analytics-driven issue detection, and automation of customer journeys.

Mandatory: Applications without a cover letter will not be considered.

  • The cover letter must:
    • Clearly highlight your key professional achievements over the past 2-3 years.
    • a summary of experience with AI tools (briefly)
    • Not exceed one A4 page in length.

Responsibilities

  • Ensure end-to-end quality of product features
  • Apply deep knowledge of using AI tools for product quality control and combine hands-on validation with AI-augmented testing to scale coverage.
  • Develop and maintain product test documentation to align with product requirements.
  • Validate key user flows. Run Customer Journey Tests (CJM): Simulate and monitor end-to-end user flows (registration, login, payments, core product flows) on production.
  • Monitor product health: Check metrics, dashboards, and analytics to spot anomalies or quality issues after launch
  • Support fast iteration: Be embedded in the Product team to give rapid feedback on whether new releases meet real-world use cases.
  • Perform cross-platform testing (desktop, mobile web, native apps).
  • Collaborate with product managers and designers to define acceptance criteria and ensure clear test coverage.
  • Investigate and reproduce customer-facing issues; document findings with clarity and precision.
  • Monitor product releases, participate in sprint ceremonies, and contribute to release go/no-go decisions.
  • Support localisation and regulatory testing for multiple jurisdictions.

Requirements

  • Advance English (C1+) (for reading documentation, reporting, and communication).
  • Possibility to work in CET time zone (+/- 1 hour).
  • 5+ years experience in software testing, QA, or product operations with a strong focus on customer experience.
  • Specialized or close to specialized education (preferably technical)
  • Availability of certificates of training, completion, additional courses, etc.
  • Solid understanding of analytics tools (e.g., Amplitude, GA, Mixpanel, or similar)
  • Ability to design and execute practical, outcome-driven test cases without over-engineering.
  • Strong collaboration skills; comfortable working directly with product managers, engineers, and stakeholders.
  • Proactive mindset; you don't just report issues, you help define what good looks like
  • Recommendations from previous employers will be considered a strong advantage.

Benefits

  • Fixed salary + KPI bonus
  • Flexible work schedule
  • Fully remote work format
  • Opportunity to work in a dynamic and rapidly developing field

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