Telecalling Lead

1 week ago


Nagerbazar Kolkata West Bengal, India Shanghai Flavours of China Town Full time ₹ 15,000 - ₹ 25,000 per year

Job Title: Telecalling Lead

Location: Nagerbazar, Kolkata

Salary Range: ₹15,000 – ₹25,000 (based on experience)

About the Role:

We are looking for a Telecalling Lead with a minimum of 2 years of hands-on experience in telecalling. The ideal candidate will have strong communication skills, team handling ability, and a proven record of achieving calling/conversion targets. This role requires leading by example, motivating the team, and ensuring high performance.

Key Responsibilities:

  • Lead and supervise a team of telecallers to achieve daily, weekly, and monthly targets.
  • Train, motivate, and mentor team members to improve their communication and sales techniques.
  • Monitor and evaluate team performance through call reviews and reporting.
  • Handle escalation calls and resolve customer queries effectively.
  • Ensure compliance with company calling standards and quality benchmarks.
  • Prepare daily and weekly MIS reports for management.
  • Collaborate with management to implement process improvements.

Requirements:

  • Minimum 2 years of proven experience as a Telecaller; prior experience in a team handling/lead role preferred.
  • Strong leadership and communication skills.
  • Ability to motivate and guide team members towards achieving targets.
  • Proficiency in MS Excel and reporting will be an added advantage.
  • Graduate preferred but not mandatory.

Work Schedule & Benefits:

  • Weekly Off: Any 1 day in the week (except Friday, Saturday, and Sunday).
  • Holidays: Provided as compensatory off (Comp Off).
  • Attractive salary package: ₹15,000 – ₹25,000 (based on experience and performance).

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Food provided
  • Paid sick time
  • Paid time off

Ability to commute/relocate:

  • Nagerbazar, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • TELECALLING : 2 years (Required)

Language:

  • Hindi (Required)
  • English (Required)
  • Bengali (Required)

Location:

  • Nagerbazar, Kolkata, West Bengal (Required)

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)

Work Location: In person


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