Senior Manager

Senior Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview:

Enterprise Control Function Testing: Performs independent testing against applicable Laws, Rules and Regulations and Internal policies & procedures across various enterprise functions (GT&O and Non GT&O).

Job Description: The job function is to perform compliance testing using various data sources to support multiple reviews for different lines of businesses. To provide independent evaluation of compliance with Regulatory-focused policies and procedures. Testing is executed across lines of businesses impacted by key laws/regulations. Individual will be responsible for delivering consistent processes, procedures and oversight supporting testing leaders, FLU, and Control Function partners and strategic planning and operational excellence across Enterprise Independent Testing. Additionally provide Coaching and Mentoring to the production team of 12 team members.

Responsibilities:

• Conduct quality independent transactional and process testing according to documented test script
• Testing includes activities such as manual, automated, surveillance and transaction level testing
• Accountable for monitoring quality test execution, reversal/rebuttals, reporting and resolving issues escalated by LOB/testers, and monitoring the completion of all tests as scheduled
• Execute, organize, and prioritize testing in a timely manner ensuring monthly deliverables are achieved while maintaining target accuracy ratios.
• Enter test results and findings in designated testing database.
• Adhere to documented SLAs, Shift schedules and maintain on-time delivery of services.
• Adhere to the productivity & accuracy target on cross trained functions.
• Responsible for Process Documentations, Access Reviews, Data Retention etc.
• Contribute towards consistent delivery on Business metrics along with other new responsibilities and setting higher standards of self and overall team performance.
• Provide feedback on test scripts when issues are identified that require additional clarity.
• Ability to handle and spearhead multiple workstreams
• Initiate Line of Business Meetings as per business requirement
• Ability to initiate Refresher trainings for the Process
• Awareness to Process Level Reporting
• Act as a process SME & mentor and ensure to be morale booster for the team.

Requirements:

Education: Graduate in any stream

Certifications If Any: CAMS(Certified Anti-Money Laundering Specialist), CIA, CPA, CFE or other similar certification

Experience Range:9 -13 years' experience.

Foundational skills:

• Audit, Testing, Compliance, Risk, or QA experience
• 8-9 years of experience in the BPO or Financial Services industry.
• Coding experience (i.e. SQL, Python)
• Knowledge of AML, bank secrecy act, GFC related Laws, Rules & Regulations & testing related applications.
• Prior experience in handling team as team manager/mentor/coach.
• Excellent verbal and written communication skills and effective interpersonal skills; should be confident while Managing relationship with Business/Onshore partners
• Ability to troubleshoot conflicting information and come to accurate conclusions
• Proven expertise in data architecture, including data modeling, data integration, and data quality frameworks.
• Understanding of regulatory requirements related to data governance and risk reporting.
• Experience with modern data platforms and technologies (e.g., cloud-native architectures, data lakes, big data tools, and relational/NoSQL databases).
• Familiarity with data quality tools and technologies such as Informatica, Collibra, Alteryx, or custom frameworks.
• Investigative mindset
• Synthesize and integrate different sources of information Strong Analytical Skills
• Ability to train others
• Focused attention to detail
• Ability to read and comprehend Line of Business Policies and Procedures and interpret impacts to testing.
• Proficient system knowledge to perform transactional testing within the various businesses.
• Experience with Microsoft Office applications
• Good inter-personal skills, positive attitude, team-player.
• Willingness to learn and adapt to changes

Desired skills*:

• Experience in Global Financial Crimes, Anti-Money Laundering, and/or Fraud testing
• Exposure to machine learning or AI techniques for anomaly detection or data validation.
• Certifications such as TOGAF, DAMA CDMP, CAMS, or cloud architecture certifications (AWS, Azure, GCP).
• Operational Risk and Compliance testing experience.
• Ability to contribute additional value through process/business improvement ideas.
• Strong documentation skills

Work Timings: 12:30 PM – 09:30 PM IST (may vary as per requirement)

Job Location: Hyderabad / Mumbai / Gurugram / Gift