Store Manager

2 weeks ago

Mumbai, Maharashtra, India Vodafone Idea Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Purpose

  • Overall responsibility for activities at a Vodafone Idea Retail store spanning customer service, store-level sales and revenue targets across all products (voice post-paid/ prepaid, data etc.)
  • Execute marketing promotions, display and store experience schemes

Key Result Areas/Accountabilities

Sales

  • Achieve sales target for all products at store
  • Ensure and monitor quality of acquisition through the store

Revenue

  • Deliver revenue targets for the store
  • Increase revenue per footfall by aiding customers purchase decisions

ROI

  • Achieve profitability (Return on investment) targets for the store
  • Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

  • Manage churn and achieve customer satisfaction for walk-in customers

Store Management

  • Ensure adherence to store processes in terms of documentation and systems
  • Maintain availability of stock at the store while adhering to norms
  • Ensure appropriate placement of pop-ups and product displays at store

Marketing

  • Execute marketing, branding and promotion activities
  • Ensure fliers/ brand POS are available at store

People

  • Resolve store-specific issues within specific timelines
  • Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees
  • Identify gaps in performance of immediate team and ensure training to bridge the same

Core Competencies, Knowledge, Experience

  • Continuous Learning & Empowering Talent
  • Building Team Commitment
  • Leads Decision Making & Delivering Results
  • Sales Planning and Forecasting
  • Solving Problems

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