ServiceNow Architect

12 hours ago

INDIA MUMBAI BIRLASOFT OFFICE IN Birlasoft Limited Full time ₹ 20,00,000 - ₹ 25,00,000 per year

ServiceNow Architect

Area(s) of responsibility

Skills: ServiceNow Architect

Experience: 10 years

Location: Pune, Mumbai, Noida, Bangalore, Hyderabad, Chennai

  • Expertise in understanding the customer business need and decipher it for technical development in ServiceNow
  • Specialization in designing solutions on ServiceNow platform basis the customer need
  • Specialization in providing scope, effort estimates and suggesting development methodology for the required ServiceNow solutions
  • Experience in creating user stories or work break down structures to enable the technical team to work upon deliverables
  • Experience in tracking work items and reporting the progress to different stakeholders
  • Experience in handling escalations from within the team as well as project stakeholders
  • Know how to conduct requirement gathering for ServiceNow implementation
  • Experience in designing Technical (LLD) Design Documents, Training Documents etc.
  • Experience in conducting Technical Reviews, End User Trainings
  • Strong Experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up
  • Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.)
  • Experience in configuration of CMDB, Asset Mgmt. and Orchestrations for SW Dist.
  • Expertise in setting up ServiceNow ITBM – Project, Portfolio, Demand, Resource and Finance
  • Expertise in designing ServiceNow Reports and setting up Performance Analytics
  • Experience in creating custom processes, custom 3rd party integrations and custom applications
  • Demonstrate an awareness of Best Practices of ServiceNow implementation
  • Ability to work, lead and manage a global team
  • Experience in project management and understanding of the contracts, etc. to lead the project delivery
  • Experience in coordination with different stakeholders both customer and internal to effectively deliver the project on time, within scope and within budget
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
  • Good English communications skill to communicate effectively with team members and customers
  • Knowledge of ServiceNow upgrade, cloning and working with ServiceNow HI support team
  • Experience in set up of ServiceNow integration (LDAP/SSO, Email, Chat, etc.)
  • Experience & Knowledge of Domain separation implementation
  • Experience in Data segregation.

Preferred Certifications:

ServiceNow Implementation Certified

ServiceNow CAD Certified

CIS - HRSD

ITIL V3 Foundation certified

Good to have but not necessary Certifications:

Certified Scrum Master

Experience LevelSenior Level

  • ServiceNow CSM Architect

    7 hours ago

    INDIA - NOIDA- BIRLASOFT OFFICE, IN Birlasoft Limited Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    ServiceNow CSM Architect Area(s) of responsibility Job Description: Technical Architect – ServiceNow CSM & AI Enablement Role Summary We are seeking a highly skilled ServiceNow Technical Architect to lead the design and implementation of Customer Service Management (CSM) solutions, with a strong focus on Now Assist, Virtual Agent, Service...

  • ServiceNow Technical Architect

    7 days ago

    Anywhere in India/Multiple Locations MLOPS Solutions Private Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    ServiceNow Technical Architect Locations : Hyderabad | Bangalore | Chennai | Gurugram | Mumbai | Kolkata | Pune Employment Type : Contract | Hybrid Experience : 10-15 Years (with 6 Years in ServiceNow Architecture) About the Role : We are looking for a highly skilled ServiceNow Technical Architect to design, lead, and deliver scalable,...

  • ▷ [High Salary] Pre - Sales Solution Architect - Mumbai /Hyderabad /Bangalore

    1 day ago

    Mumbai, India ServiceNow Full time

    Job Description Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent...

  • Principal Solution Architect

    1 day ago

    Bengaluru, India ServiceNow Full time

    Job Description Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent...

  • Principal Platform Architect

    1 week ago

    Mumbai, Maharashtra, India ServiceNow Full time

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...

  • ServiceNow Architect

    1 day ago

    India Enterprise Minds, Inc Full time

    Job Title: ServiceNow Architect – ITSM Location: Hyderabad, India Experience: 10+ years Employment Type: Full-time About the Role We are seeking an experienced ServiceNow Architect with strong expertise in IT Service Management (ITSM) and enterprise-scale ServiceNow implementations. The ideal candidate will have a proven track record of leading...

  • Servicenow Architect(Solution Architect)

    18 hours ago

    India TESTQ Technologies Full time

    **Job description: - ** **Responsibilities** AI/ML Strategy and Architecture Architect AI/ML Solutions: Design and lead the technical architecture for intelligent solutions within ServiceNow, utilizing native features like Predictive Intelligence and Now Assist, as well as integrating with external AI platforms. **Define Use Cases**: Collaborate with...

  • GenAI Architect

    4 days ago

    Mumbai, Maharashtra, India ServiceNow Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85 PERCENT of the Fortune 500. Our...

  • ServiceNow Solutions Architect

    6 days ago

    India Careerwise Full time

    Job Description ServiceNow Solutions Architect Hands-On, Multi-Module Rate INR upto 22000/day (Including 10% TDS Deduction)| 5 Days UK working hours. Must start within 2 weeks Location - Remote Role Anywhere in India We have 1 ServiceNow Dev role aswell with similar technical expertise The rate will be Upto INR 17000/Day (Including 10% TDS...

  • Servicenow Architect(Solution Architect)

    2 weeks ago

    India TESTQ TECHNOLOGIES LTD Full time

    Job description:- This role combines deep ServiceNow platform expertise with specialized knowledge in Artificial Intelligence and Machine Learning (AI/ML), particularly leveraging the platform's native intelligence features. The ideal candidate will design and implement AI/ML solutions within the ServiceNow ecosystem, identify practical use cases, and...