ServiceNow Architect

2 days ago

INDIA MUMBAI BIRLASOFT OFFICE IN Birlasoft Limited Full time ₹ 20,00,000 - ₹ 25,00,000 per year

ServiceNow Architect

Area(s) of responsibility

Skills: ServiceNow Architect

Experience: 10 years

Location: Pune, Mumbai, Noida, Bangalore, Hyderabad, Chennai

  • Expertise in understanding the customer business need and decipher it for technical development in ServiceNow
  • Specialization in designing solutions on ServiceNow platform basis the customer need
  • Specialization in providing scope, effort estimates and suggesting development methodology for the required ServiceNow solutions
  • Experience in creating user stories or work break down structures to enable the technical team to work upon deliverables
  • Experience in tracking work items and reporting the progress to different stakeholders
  • Experience in handling escalations from within the team as well as project stakeholders
  • Know how to conduct requirement gathering for ServiceNow implementation
  • Experience in designing Technical (LLD) Design Documents, Training Documents etc.
  • Experience in conducting Technical Reviews, End User Trainings
  • Strong Experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up
  • Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.)
  • Experience in configuration of CMDB, Asset Mgmt. and Orchestrations for SW Dist.
  • Expertise in setting up ServiceNow ITBM – Project, Portfolio, Demand, Resource and Finance
  • Expertise in designing ServiceNow Reports and setting up Performance Analytics
  • Experience in creating custom processes, custom 3rd party integrations and custom applications
  • Demonstrate an awareness of Best Practices of ServiceNow implementation
  • Ability to work, lead and manage a global team
  • Experience in project management and understanding of the contracts, etc. to lead the project delivery
  • Experience in coordination with different stakeholders both customer and internal to effectively deliver the project on time, within scope and within budget
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
  • Good English communications skill to communicate effectively with team members and customers
  • Knowledge of ServiceNow upgrade, cloning and working with ServiceNow HI support team
  • Experience in set up of ServiceNow integration (LDAP/SSO, Email, Chat, etc.)
  • Experience & Knowledge of Domain separation implementation
  • Experience in Data segregation.

Preferred Certifications:

ServiceNow Implementation Certified

ServiceNow CAD Certified

CIS - HRSD

ITIL V3 Foundation certified

Good to have but not necessary Certifications:

Certified Scrum Master

Experience LevelSenior Level

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