Senior Engineer I

Asteria Aerospace Ltd is a full-stack drone technology company providing actionable intelligence from aerial data. We develop deeply customized drone solutions for government and enterprise customers using our in-house hardware design, software development, and manufacturing capabilities. We have been a trusted partner in providing long-term and quality-focused drone products & services to the defense & homeland security, agriculture, oil & gas, energy & utilities, telecommunications, mining, and construction sectors. Our drone solutions protect borders and facilities, improve farm yields, inspect critical assets, and monitor construction sites using the power of aerial intelligence. Asteria Aerospace is a subsidiary of Jio Platforms Ltd, which is a majority-owned subsidiary of Reliance Industries Ltd. If drones excite and inspire you, we would love to have you as a part of our growing team of change-makers. Don't simply watch the latest tech unfold, be a part of creating the future with us Our Values:

1. Take Charge

2. Build Trust

3. Thrive Together

4. Pursue Excellence

5. Focus on Quality

Job Description:

We are seeking a dynamic and experienced Senior Engineer to lead our Service & Repair vertical under Customer Support. This role is responsible for managing a 25+ member technical team involved in servicing, repair, and maintenance of drone systems deployed across varied sectors. The ideal candidate should possess hands-on drone experience, exceptional leadership skills, and a deep understanding of service operations. You will drive operational efficiency, create & implement service procedures, assign workloads, generate performance reports, and continuously elevate the team's capabilities. This is a key leadership role for ensuring customer satisfaction through timely and quality service delivery.

Key Responsibilities:

Team & Operational Leadership:

• Lead, mentor, and manage a team of 25+ service engineers and technicians.

• Distribute workload efficiently while ensuring quality and timely resolution of service issues.

• Monitor team performance, identify gaps, and implement upskilling plans.

• Act as a bridge between the Customer Support Head and the ground-level service teams.

• Manage a geographically distributed team stationed at various service/maintenance hubs, including customer locations.

• Plan and execute quarterly team rotations to ensure a healthy and engaging work environment.

Drone Service & Repair Oversight:

• Provide expert guidance on troubleshooting, diagnostics, and repair of UAV systems.

• Oversee post-service flight testing, software updates, sensor calibration, and maintenance logs.

• Ensure all repairs meet operational and safety standards.

Process Design & Implementation:

• Draft, implement, and standardize SOPs for service, repair, and testing activities.

• Continuously improve service workflows based on feedback and performance metrics.

• Coordinate closely with R&D, QA, Production and Manufacturing to align on repair standards and updates.

Reporting & Data Analytics:

• Maintain detailed service records and generate weekly/monthly performance dashboards.

• Analyze recurring issues, turnaround times, part usage trends, and team KPIs.

• Submit insights and improvement plans to the Customer Support Management.

Inventory & Compliance:

• Ensure optimal inventory of spare parts, tools, and testing equipment.

• Maintain documentation for audits, service logs, and regulatory compliance.

Key Skills & Attributes:

• Strong knowledge of drone systems (hardware & software), sensors, gimbals, and flight controllers.

• Hands-on experience in troubleshooting drone issues, both electrical and mechanical.

• Excellent team management and leadership qualities.

• Strong analytical and reporting skills; proficient in Excel/Google Sheets, dashboards.

• Ability to document processes, write SOPs, and train teams.

• Excellent verbal and written communication (Hindi & English).

Qualification & Experience:

• Bachelor's degree in Electronics, Mechanical, Aeronautical Engineering, or equivalent.

• 7–8 years of total experience with minimum 3 years in UAV/drone industry.

• Prior experience in leading a service or repair team is mandatory.

• Exposure to customer-facing service delivery roles is a plus.