voice process associate

1 week ago

Chennai, Tamil Nadu, India SARA INFOTECH Full time ₹ 1,80,000 - ₹ 2,20,000 per year

ob Summary:

We are looking for energetic and responsible Tele-Calling Executives for our Bank Collection & Customer Support Process. The role involves handling outbound calls for payment collections, explaining due details, updating customer information, and providing excellent customer support for banking-related queries. Candidates must have good communication skills, patience, and the ability to handle customers professionally.

Key Responsibilities:Bank Collection Process

  • Make outbound calls to customers regarding loan/credit card EMI dues.
  • Explain outstanding amounts, due dates, and payment options clearly.
  • Remind customers about pending payments and motivate them for timely repayment.
  • Negotiate and convince customers for part payment, settlement, and full payment as per policy.
  • Update call remarks, payment commitments, and follow-up details in CRM.
  • Adhere to RBI and company compliance guidelines while handling collection calls.
  • Escalate critical cases to the team leader when required.

Customer Support Process

  • Handle incoming calls related to banking product queries, balance information, and general support.
  • Provide accurate information and resolve customer issues within TAT.
  • Maintain professionalism, customer satisfaction, and call quality standards.
  • Identify customer needs and suggest appropriate solutions.
  • Record all customer interactions in the system.

Skills & Qualifications:

  • Minimum HS/PUC/Diploma/Graduate.
  • 0–3 years of tele-calling/collection/customer support experience.
  • Excellent communication in Tamil/English (Malayalam/Hindi added advantage).
  • Basic computer knowledge and CRM usage skills.
  • Good listening, negotiation, and problem-solving skills.
  • Ability to handle pressure and high-volume calls.
  • Self-motivated and target-oriented.

Key Competencies:

  • Strong customer service mindset
  • Patience & empathy
  • Convincing ability
  • Discipline & punctuality
  • Team collaboration

Job Types: Full-time, Permanent, Fresher

Pay: ₹13, ₹18,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Paid sick time
  • Provident Fund

Work Location: In person

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