Service Manager

Department Validation CoE (Enterprise Platforms & Tech Services)

Are you passionate about delivering top-notch IT services? Do you have a knack for managing service agreements and ensuring customer satisfaction? If so, we invite you to join our team as a Service Delivery Manager at Novo Nordisk. Read more and apply today for a life-changing career.

As a Service Manager at Novo Nordisk, you will be anchoring below responsibilities:

• Manage end-to-end service delivery, clarify customer needs, and establish agreements, contracts, operational level agreements.
• Ensure services meet business needs, manage changes, and set expectations with the service owner.
• Address service complaints, conflicts, incidents, and maintain service management processes.
• Oversee daily service operations by optimizing resources, coordinating with stakeholders, and aligning with evolving requirements.
• Manage validation requirements, coordinate testing capabilities, and standardize service quality across projects.

We are looking for candidates who have:

• MCA, M.Sc., B.Sc., or a similar graduate degree in a relevant field (Computer Science, Life Sciences, IT Quality).
• 7 years of experience with relevant 3 years in Service management.
• Experience in people management within the pharmaceutical or other relevant industry.
• Strong experience in global stakeholder management.
• Strong experience in ITIL - Change and Release Management along with incident and problem management.
• Strong validation understanding and documentation experience.
• Excellent communication skills with high degree of flexibility and good interpersonal skills.

Cross IT Services is the unit responsible for compliance management of systems at Novo Nordisk. The systems are used on a local, regional, and global scale by many areas of the business, including Sales and Marketing, Production sites, etc., and are critical to the execution of key business processes such as development, manufacturing, sales, finance, etc. This unit is responsible for validating these systems, qualifying the underlying infrastructure, and maintaining the systems in a validated state throughout their operation.

Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 64,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, were working toward something bigger than ourselves, and its a collective effort. Join us Together, we go further. Together, were life changing.

To submit your application, please upload your CV online (click on Apply and follow the instructions).

29th October 2024.

Disclaimer
It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment, or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds, and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve, and communities we operate in. Together, were life changing.

Locations - Bangalore, Karnataka, IN