Business Analyst

Have you ever thought about what it takes to detect and prevent fraudulent activity among hundreds of millions of eCommerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and growing fraud threats?
Do you enjoy working in an entrepreneurial, fast paced environment, solving complex problems and delivering innovative solutions? Do you like to innovate and simplify?

Our mission in Customer Trust and Partner Support (CTPS) is to make the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in

As a Business Analyst in our Customer Trust & Partner Support (CTPS) division, you'll be at the forefront of transforming raw data into actionable intelligence that shapes our organization's future. In this pivotal role, you'll spearhead the expansion of our forecasting solutions across Customer Trust operations, working alongside data scientists, business intelligence engineers, and program managers to uncover game-changing insights through advanced statistical analysis and data visualization techniques.

Your analytical prowess will be essential in identifying opportunities to enhance operational efficiency and drive business impact. You'll leverage a diverse array of tools, data sources, and analytical methodologies to tackle high-impact business challenges, translating complex findings into clear, actionable recommendations. As a strategic partner to cross-functional teams, you'll analyze forecast variances, optimize operational processes, and ensure delivery against ambitious director level organizational goals.

We're seeking a dynamic professional who can independently navigate complex problems and communicate sophisticated insights to non-technical audiences with confidence and clarity. Your ability to transform data into compelling narratives will be crucial in driving strategic decision-making across the organization. This high-visibility role offers unprecedented influence and directly impacts our bottom line, making you an essential player in our continued success and growth. If you're passionate about turning data into decisions and challenges into opportunities, join us in revolutionizing our customer trust operations.

Key job responsibilities
The ideal candidate should possess strong Workforce Management (WFM) expertise, demonstrate an analytical mindset, excel in stakeholder management, and consistently exhibit self-motivation and proactive behavior.

Basic Qualifications:
- 3+ years of tax, finance or a related analytical field experience
- 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
- 3+ years of business or financial analysis experience
- Experience defining requirements and using data and metrics to draw business insights
- Experience making business recommendations and influencing stakeholders
- Experience with Excel

Preferred Qualifications:
- Bachelor's degree or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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