Welcome Fresher's

1 week ago

Mumbai, Maharashtra, India Teleperformance (TP) Full time ₹ 1,50,000 - ₹ 2,50,000 per year

Dear Candidate ,

Greetings for the day

Congratulations We are pleased to inform you that you have been shortlisted with us at Teleperformance India .

I hope this message finds you well. I am delighted to inform you about an exciting opportunity with Teleperformance, a prestigious French-based multinational corporation. Please let me know if you are interested in pursuing this opportunity or if you would like more information

Job Title: Customer Support Representative -NON VOICE

Location: Mumbai -Malad

Experience: 0-1 Year

Job Type: Full-Time

Job Summary:

We are seeking a Customer Support Representative to join our team. This role is ideal for a proactive and customer-focused individual looking to begin their career in customer support. The individual will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. The role involves handling support requests through various channels such as phone, email, or chat, ensuring customer satisfaction and building lasting relationships.

Key Responsibilities:

  • Respond to customer email, or chat in a timely and professional manner.
  • Assist customers in troubleshooting issues with products or services and provide appropriate solutions.
  • Handle a variety of customer concerns, from basic questions to more complex problems, ensuring a high level of customer satisfaction.
  • Record all customer interactions in the system, ensuring accurate and up-to-date information.
  • Collaborate with internal teams to escalate and resolve issues that require further investigation or technical support.
  • Offer product or service recommendations to customers based on their needs and inquiries.
  • Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
  • Participate in training sessions to improve customer service skills and product knowledge.
  • Assist in maintaining knowledge base articles or customer service documentation for future reference.

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