Senior Software Engineer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:   

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for colleagues and help promote knowledge-sharing

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 
• Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
• Experience: 5+ years of experience in AI driven ServiceNow platform development, administration, scripting, and outbound product management roles.
• Excellent storytelling and presentation skills, with the ability to connect technical capabilities to  business value outcomes across diverse audiences.
• Proven leadership in driving cross-platform demo initiatives, managing stakeholders, and aligning with business priorities.
• Proven ability to develop engaging and outcome-driven software demonstrations that address customer pain points and business use cases.
• Proficiency in JavaScript, HTML, CSS, and Glide Scripting to develop Proof of Concept (PoC) and Proof of Value (PoV) solutions on the ServiceNow platform.
• Strong experience in ServiceNow integration methods (REST, SOAP, MID Server, etc.) and third-party integrations to showcase cross-platform capabilities.
• Demonstrated ability to build tools, utilities, and intuitive interfaces using Service Portal and UI Builder to simplify demo creation and improve scalability.
• Ability to stay current with industry trends, competitive insights, and emerging technologies to build market-relevant narratives and demonstrations.
• Strong problem-solving and troubleshooting skills to address technical challenges during live presentations.
• Certifications - ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) are required.

FD21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.