Sr. Customer Support Engineer

Wondering what's within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges. 

The Senior Customer Support Engineer for Beckman Coulter Diagnostics is responsible

1. Responsible for assign installation base -installation, PM, modification, breakdowns, LIS issue, instrument maintenance training, timely PM kit and parts ordering and return excess spare parts. Call logging and debriefing in SM software. Timely escalate unresolved call and resolve with the help of technical team, travelling within the territory and available to travel in short notice for emergency.  

2. Maintains excellent customer relationship, specifically with his/her directly assigned accounts.

3. Adheres to Danaher policies procedures and standards.

This position is part of the Service Department located in Agra and will be Fully Remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Service Team-North India and report to the State Service Manager - U.P & UK. If you thrive in a challenging, passionate, instrumental, and competitive role and want to work to build a world-class Service provider and Healthcare organization—read on.

In this role, you will have the opportunity to:

• Grow along with a leading IVD segment organization
• Provide on-site support for our instruments which will lead to advancing healthcare and patient supports
• Ability to interact with our team of service professionals and other cross function which are very critical for the role.

The essential requirements of the job include:

Education

Diploma or Graduation- Electrical/Electronics/ Biomedical Engineering (Any subjects with electrical and electronics in curriculum)

Experience along with Background and functional Knowledge

Three + years on any type of with Basic experience on In-Vitro Diagnostics Equipment (Hematology, Chemistry, or Immunoassay), Should have knowledge of Networking and Interface related issues

Customer-centric attitude

Take ownership to provide on-time solutions to customers and be passionate about ensuring the highest level of customer experience in service support

Problem Solving Skills

Can logically resolve or troubleshoot in times of crisis and leverage expert help

Computer Proficiency

MS -office, Teams, Networking 

Good written and verbal communication skills.

It would be a plus if you also possess previous experience in:

• Independently handling 1 or more product group (example Immunoassay Analyzer, Hematology Analyzer or Chemistry Analyzer) with timely expert support.
• Able to identify application vs. service issues and collaborates to resolve Ability to prioritize customer needs.
• Ability to coordinate and collaborate with other functions to achieve client delight.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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