Deputy Manager- Fraud

About the role:

• Conduct Review, Handle the alerts triggered based on the predefined parameters from the Fraud, Risk perspective.Document the details, analysis outcome, information accurately and thoroughly in the company's system.
• To ensure monitoring of fraud prevention activities of merchant and conduct periodic performance review.
• Handle a set of Associate / Sr. Associate and ensure BAU is continued inline to the business sop.
• Assist in risk assessment of new acquisition of merchants, partners inline to internal & other regulatory guidelines from time to time.
• To ensure risk-based rule alerts are maintained below the targeted numbers.
• To carry out periodical review of rules across system and take it up with Analytical team.
• Analyze gathered information to identify patterns and trends.
• Provide feedback and insights to internal teams based on gathered information.

Expectations/ Requirements :

• Any Graduate / Postgraduate
• Assist in risk assessment of Merchants process, projects, enhancements, acquisition of merchants, partners.
• Active engagement with Product, Portfolio, Business, Partners for various Projects and providing risk related inputs on all initiative /process changes and improvements.
• Atten pod and other unit related calls and assist in closure of Risk items.
• Initiating the proposal, concept note, SOPs for the sign-0ff basis the risk assessment.
• Provide timely inputs to Analytical, Product, business team.
• Performing the UAT testing and record the short comings to resolve through the stakeholders.
• Provide inputs on improving the early warning signals system at merchant onboarding level.
• Review of exceptions wrt new merchants in terms of spurt in volumes, predefined rules, onboarding, cross referral monitoring
• Review and share new specs for monitoring system based on the trends detected, arising in the market.
• Ensure Regulatory aspects are adhered with respect to merchant guidelines.
• Conduct periodic audit /reviews on the merchants covering mystery shopping.
• Ensure trackers are updated with all relevant information to assist various analysis and ensuring timely reporting to senior management on trends, gaps on the system.
• Leading and coordinating with internal and external stakeholders and ensure smooth functioning of BAU.
• To take new initiatives towards improvements of portfolio parameters, productivity, performance enhancement and cost reduction in the unit
• Ensure escalations from all channels are managed within the agreed TAT.
• Coordinate with merchant through calls, mails to review and conclude the alerts logically.
• Perform a review and challenge control, identification, and prevention of potentially fraudulent activity.
• Work on alerts, automated workflow, and management reporting to support the monitoring and fraud detection process.
• Coordinate with Internal & external stakeholders
• Identify opportunities for improving and data quality, reducing noise and false positives reported by internal quality teams.
• Conduct an open source search to find relevant information to complete the investigation and review.
• Ability to conduct a detailed investigation in adverse/ Negative transaction surveillance/Monitoring.
• To be flexible to work on rotational shifts.

Superpowers/ Skills that will help you succeed in this role.

• Should have minimum 10+ Yrs years prior experience.
• Good verbal and writing skills.
• Proactive and Self driven
• People Management
• Good analytical skills.
• Internalpersonal Skills
• Understanding of Technology and User Experience
• Good knowledge of SQL and MS office