Associate Technical Support Engineer

15 hours ago


Bengaluru, Karnataka, India Chargepoint Technologies Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Role & responsibilities

ATSE plays a critical role in resolving escalated customer issues related to home charging solutions. This role demands strong case ownership, excellent communication skills, logical troubleshooting, and a proactive approach to managing performance metrics such as Mean Time to Close (MTTC), schedule adherence, and escalation control. The specialist also supports frontline agents and contributes to floor operations when needed.

Preferred candidate profile

  • Strong customer empathy and problem-solving mindset.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple cases and prioritize effectively.
  • Experience in handling escalations and working cross-functionally.
  • Familiarity with CRM tools and support ticketing systems.
  • Logical troubleshooting and technical aptitude.
  • Flexibility to support floor operations and dynamic workloads.
  • Open for Night shifts

Preferred Qualifications:

  • customer support or technical support Experience roles.
  • Experience in EV charging or Owner tech support environments.
  • Knowledge of support metrics, including MTTC, SLA, and CSAT.


  • Bengaluru, Karnataka, India Manning Consulting Full time ₹ 40,00,000 - ₹ 1,00,00,000 per year

    Hiring: Technical Support Associate French / German / Japanese LanguageLocation: Bangalore (On-site)Package up to 10 LPAKey ResponsibilitiesHandle inbound emails, chats, and calls from global customers.Provide technical troubleshooting for solar and energy products.Approve and process warranty claims.Support product activations and pre-sales queries.Record...


  • Bengaluru, Karnataka, India Empower Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and...


  • Bengaluru, Karnataka, India Finastra Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Who are we?At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial...


  • Bengaluru, Karnataka, India Testsigma Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About TestsigmaTestsigma makes it fast and easy for QA teams to run test automation at speed and scale without coding expertise. We do this by empowering everyone in the team to author test cases using plain English statements and run the tests across thousands of browsers and devices. Unlike legacy test automation frameworks, Testsigma does not require...


  • Bengaluru, Karnataka, India New Relic Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our...


  • Bengaluru, Karnataka, India Quest Global Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Requirements Job Summary:Is responsible for managing and executing technical support activities related to inspection, maintenance, and overhaul of aero engines. The role involves ensuring compliance with regulatory standards, developing repair schemes, troubleshooting engine issues, and supporting production teams to ensure timely and cost-effective...


  • Bengaluru, Karnataka, India INFORMATICA BUSINESS SOLUTIONS PRIVATE LIMITED Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionINFORMATICA BUSINESS SOLUTIONS PRIVATE LIMITED is a company based in Bagmane Tech Park, C V Raman Nagar, Bangalore, Karnataka, India. The company is known for its dedication to delivering excellence in its field. Join a team that values innovation, dynamic growth, and high performance.Role DescriptionThis is a full-time on-site role for a...


  • Bengaluru, Karnataka, India Verloop Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title: Technical Support Engineer About Verloop:Verloop is a leading conversational AI platform dedicated to transforming customer support and engagement for businesses worldwide. Verloop empowers organizations to deliver seamless and personalized conversational experiences across various channels by leveraging advanced artificial intelligence and...


  • Bengaluru, Karnataka, India ChargePoint Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    About UsWith electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world's leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging...

  • HR Associate

    2 days ago


    Bengaluru, Karnataka, India MoSahay Associate Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Designation - HR AssociateLocation - ChennaiEducation - Bcom or BMSExperience - Atleast one year of experience in HR domain and accountant ** Key Responsibilities:** * Assist in end-to-end recruitment process — sourcing, screening, scheduling interviews, and onboarding * Maintain employee records, attendance, and leave management * Handle payroll inputs...