Senior Document Production Specialist

Who we are

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm's global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That's why we're so proud of our inclusive, friendly, and team-based approach to work.

You'll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they've reached out to us, we provide a world-class service every step of the way. And that's possible thanks to the entrepreneurial spirit and conscientious approach to work that you'll find across all of our teams.

Whichever area of the business you join, you'll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.

The role

The Senior Document Production Specialist reports to a Manager of the Document Production Unit and is expected to create a positive working relationship with team members in their group.

The duties of a Senior Document Production Specialist would cover the following:

• Document creation, conversions, formatting, revisions, clean up, repair and indexing
• Presentation creation, conversions, formatting and revisions
• Spreadsheet creation, conversions, formatting, revisions, linking and archiving
• Document tables and automation including TOAs, TOCs and cross referencing
• Template and form creation
• Merge and compare documents
• Mail merge and label creation
• Data entry and editing
• Client briefing
• Creating, modifying and emailing files
• Quality checking for accuracy and formatting and editing services

There are two high level categories, detailed below, which describe the core activities of the DPS role:

Document Production Services:

• Providing an accurate and high quality document production service to fee earners using Clifford Chance Housestyle
• Ensuring all work and projects are completed as per instructions from the client and /or specifications
• Staying within timelines and deadlines for the completion dates for projects. This requires good time management and organisational skills
• Excellent typing speeds
• Ability to quality check documents to ensure clients' quality expectations are met within stipulated turnaround times
• Follow workflow processes as per the Standard Operating Procedures
• Notifying the Team Lead immediately when the deadline is likely to be missed
• Meet quality benchmarks
• Carry out work smoothly and efficiently
• Continue to develop speed, accuracy and proof reading skills and responsible for downtime training objectives
• Maintain confidentiality of all client information
• Working collaboratively with team members to ensure the provision of first-class support services to fee earners

Key Personal Attributes

• A key attribute of a Sr.DPS' success will be dependent on the positive and collaborative working relationships which they build with colleagues, the Team Leads and the UK DP team
• Flexible in approach to increase of volume outside of shift hours
• Demonstrate using own initiative / judgement
• Effective time management skills
• Professional approach to problem solving
• Good decision-making abilities
• Strong communication skills are essential, the ability to communicate clearly, persuasively and with sensitivity, both orally and in writing when dealing with lawyers, partners, practice assistants, trainees, paralegals and various support staff
• Keen eye for detail
• Ability to adapt any process changes in minimal time period
• Able to deal with the pressures of high volumes
• Flexible and Service orientated

Your experience

• 3 years of experience in MS Word profile
• Minimum copy typing speed of 40 wpm
• Fluent in written and oral communication in English at all levels internally and externally
• Advanced working knowledge and experience of Microsoft Suite, eg: Word, PowerPoint and Excel
• Intermediate knowledge of Adobe Acrobat / Adobe Suite
• Solid experience within a professional corporate services environment
• Ideally, solid document production experience is an advantage
• Previous experience within a legal environment would be an advantage
• Solid experience of working within a team and collaborating across team members, whilst demonstrating silo working
• Previous experience of customer service

Equal opportunities statement

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.

Find out more about our inclusive culture here

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