Director, Generative Agent

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we're guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship
We are on a mission to build transformative AI-powered products that push the boundaries of artificial intelligence and customer experience. We focus on solving complex, data-rich problems — the kind where there are huge systemic inefficiencies and where a real solution will have a significant economic impact. Our Generative Agent platform uses generative AI across both voice and digital engagement channels to automate human work, radically increasing productivity and improving the efficiency and effectiveness of customer experience teams. This platform uses generative AI from top to bottom: to configure, test, run, monitor and correct agent behavior
ASAPP's Generative Agent team is seeking an enterprising, experienced and curious leader to help drive major technical initiatives and explorations. This role will be focused on leading multiple teams building core product capabilities, primarily in the areas of observability of agentic systems, designing and building feedback loops to improve agentic systems, and techniques for diagnosing issues / optimizing prompt configurations
Candidates should have demonstrated skill in building enterprise products using LLMs and leading multiple teams. Candidates will be expected to regularly interface with Research teams and should be comfortable brainstorming ideas and cooperatively designing research roadmaps. Additionally, candidates should be comfortable providing technical leadership, mentoring for junior engineers and should have excellent people management skills
This role is based in India, working out of ASAPP's Bangalore office. What you'll do Play a major role in leading teams and building products using the latest innovations around LLMs and agentic systems Work closely with teams across ASAPP, including Product, Research and Platform / Infrastructure Keep up with and apply the latest innovations from the NLP / Speech community that could impact our product What you'll need Strong technical leadership skills with proven ability to lead technical teams working on innovation and product development Strong engineering skills, with at least an intermediate level skill in Python Experience implementing technical solutions, tackling tough engineering problems to help build products Experience building and deploying production ML models to solve real-world problems Experience bringing cutting-edge innovation to production A Master's Degree in a field of science, technology, engineering or math, or equivalent hands-on experience Desire to learn new things, work closely with peers from different teams, and open to teach and learn from others What we'd like to see A Masters degree in CS and / or at least 15 years of experience building scalable enterprise software Experience building AI products for the enterprise market A publication record in NLP Benefits Competitive compensation Stock options ICICI Lombard General Insurance LTD Onsite lunch & dinner stipend Connectivity (mobile phone & internet) stipend Wellness perks Mac equipment Learning & development stipend Parental leave, including 6 weeks paternity leave ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at to obtain assistance.

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