Call Center Agent

Job Description:

We are looking for energetic and customer-focused Call Center Executives to join our growing BPO team. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle customer queries efficiently.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally.
• Provide accurate information and resolve customer issues on time.
• Maintain detailed call records and update CRM systems.
• Follow up on customer inquiries to ensure satisfaction.
• Meet daily/weekly call targets and quality standards.
• Escalate complex issues to senior team members when necessary.

Requirements:

• Minimum qualification: 12th pass or Graduate.
• Excellent verbal and written communication skills (English / Hindi / Regional language).
• Good listening, problem-solving, and multitasking skills.
• Basic computer knowledge.
• Prior experience in BPO/Call Center is a plus, but freshers are welcome.

Perks & Benefits:

• Attractive incentives & performance bonuses.
• Paid training and skill development programs.
• Friendly and supportive work environment.
• Opportunities for career growth.

Job Types: Full-time, Fresher

Pay: ₹13, ₹15,000.00 per month

Benefits:

• Provident Fund

Work Location: In person