Collection Executive

23 hours ago

Mumbai, Maharashtra, India Zicom Saas Full time

We are looking for a proactive Collection Executive responsible for timely collection of receivables, regular client follow-ups, coordination with internal teams, and maintaining accurate collection reports. The role focuses on improving cash flow while maintaining strong client relationships.

Key Responsibilities

* Ensure timely collection of customer payments as per agreed credit terms

* Follow up with clients for overdue invoices through calls, emails, and client visits

* Resolve payment-related queries and invoice disputes within stipulated timelines

* Coordinate with internal teams (Finance, Sales, Customer Service) to resolve billing or documentation issues

* Proactively escalate high-risk or delayed payment cases to management

* Prepare and submit accurate weekly and monthly aging and collection reports

* Maintain complete documentation for each client account, including follow-ups and agreements

* Conduct regular client meetings to strengthen relationships and collect feedback

* Share service/project feedback and potential business leads with the Sales team

Key Skills & Competencies

* Strong communication and follow-up skills

* Good understanding of receivables, invoicing, and collections

* Ability to handle client disputes professionally

* Strong coordination and stakeholder management skills

* Good reporting and documentation skills

* Proficiency in MS Excel and basic ERP/CRM systems

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