Senior Technical Program Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Role

We are seeking a Senior Technical Program Manager (TPM) to lead strategic initiatives across the LUMI Big Data Platform, focusing on data engineering, GCP migration, and AI enablement. This role requires a blend of technical depth, program leadership, and agile delivery excellence to guide cross-functional teams in building scalable, secure, and high-performing data solutions for Amex.

Key Responsibilities

• Program Ownership: Drive end-to-end execution of LUMI programs, including cloud migration (GCP), Big Data modernization, and AI/ML enablement across business units.
• Agile Delivery Leadership: Manage multiple Scrum and Kanban teams, ensuring effective sprint planning, backlog management, and delivery of high-quality data platform capabilities.
• Cloud Transformation: Partner with engineering, architecture, and data science teams to design and implement data pipelines, AI/ML workloads, and analytics capabilities leveraging GCP services such as Big Query, Dataflow, Pub/Sub, Cloud Composer, and Vertex AI.
• Stakeholder Alignment: Collaborate closely with technology and product leaders to define strategic roadmaps, delivery milestones, and measurable outcomes aligned to LUMI's vision.
• Technical Program Governance: Establish clear delivery metrics, OKRs, and reporting mechanisms for visibility, risk management, and continuous improvement.
• Process Optimization: Champion agile best practices, automation, and DevOps principles to accelerate development cycles and improve release velocity.
• Team Development: Mentor senior engineers, foster a culture of accountability, innovation, and technical excellence.
• Compliance & Security: Ensure all data solutions adhere to Amex's security, privacy, and compliance standards.

Required Qualifications

• 15+ years of total experience, including 8+ years in technical program management delivering enterprise-scale data or cloud programs.
• Proven track record in managing Big Data, AI/ML, or cloud transformation initiatives in complex environments.
• Strong hands-on understanding of GCP data and AI services — Big Query, Dataflow, Pub/Sub, Cloud Composer, DataProc, etc.
• Deep familiarity with Agile methodologies (Scrum, Kanban) and tools (Jira, Confluence).
• Background in data engineering, ETL/ELT pipelines, data governance, and performance optimization.
• Demonstrated ability to influence and communicate effectively across technical and executive levels.
• Excellent analytical, organizational, and problem-solving skills.

Preferred Qualifications

• Certifications: PMP, CSM, SAFe Agilist, or Google Cloud Certified – Professional Cloud Architect/Engineer.
• Experience with Big Data technologies (Dataflow, Spark, Kafka, Hadoop, Airflow).
• Exposure to MLOps and AI-driven data products.
• Previous experience in financial services or large-scale data platform engineering.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.