Digital Solution Cnslt. Sr. Consultant

2 weeks ago


Noida, Uttar Pradesh, India NTT DATA North America Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • Design, configure, and implement Salesforce Service Cloud solutions tailored to business requirements.

  • Develop and maintain Email-to-Case and Case Management workflows for seamless customer support.

  • Configure and manage Omnichannel routing, skills-based routing, and queue management to improve agent efficiency.

  • Integrate and optimize AWS Chat and Agentforce Bots to automate and scale customer interactions.

  • Design and build Agentforce-powered Agents around Service Cloud components (cases, knowledge, routing, workflows) to improve service automation and intelligence.

  • Implement and support CTI (Computer Telephony Integration) for unified voice and digital channel experiences.

  • Build and consume REST APIs and Web Services for seamless integration with external systems.

  • Implement Platform Events for real-time data synchronization and event-driven solutions.

  • Collaborate with cross-functional teams (business analysts, architects, QA) to deliver end-to-end customer service solutions.

  • Provide hands-on Salesforce development expertise in Apex, Lightning Web Components (LWC), Flows, and Triggers.

  • Ensure scalability, performance, and compliance across Service Cloud solutions.

  • Stay up to date with Salesforce releases, AI/Agentforce innovations, and best practices.



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