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Assistant Service Manager

2 weeks ago

Vazhuthacaud Thiruvananthapuram Kerala, India Pioneer Bajaj Full time ₹ 20,000 - ₹ 3,00,000 per year

Key Responsibilities

  • Assist the Service Manager in supervising daily service operations, including job allocation, scheduling, and workflow management.
  • Ensure timely completion of repairs and maintenance with quality standards.
  • Handle customer queries, complaints, and escalations with professionalism and effective resolution.
  • Monitor and guide service advisors, technicians, and support staff for improved efficiency.
  • Prepare and maintain service records, job cards, warranty claims, and MIS reports.
  • Coordinate with spare parts and inventory teams to ensure availability of required parts.
  • Track and achieve monthly service revenue, customer satisfaction, and retention targets.
  • Conduct quality checks on completed jobs to minimize rework and maintain high standards.
  • Train, motivate, and evaluate team members to enhance productivity and skill levels.
  • Ensure adherence to company policies, safety protocols, and compliance guidelines.

Required Skills & Competencies

  • Strong leadership and team management skills.
  • Excellent communication and customer-handling abilities.
  • Technical knowledge of automobiles/service industry (depending on domain).
  • Problem-solving and decision-making skills.
  • Ability to work under pressure and meet deadlines.
  • Proficiency in MS Office, CRM, or service management software.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Work Location: In person