Assistant Service Manager
1 week ago
Key Responsibilities
- Assist the Service Manager in supervising daily service operations, including job allocation, scheduling, and workflow management.
- Ensure timely completion of repairs and maintenance with quality standards.
- Handle customer queries, complaints, and escalations with professionalism and effective resolution.
- Monitor and guide service advisors, technicians, and support staff for improved efficiency.
- Prepare and maintain service records, job cards, warranty claims, and MIS reports.
- Coordinate with spare parts and inventory teams to ensure availability of required parts.
- Track and achieve monthly service revenue, customer satisfaction, and retention targets.
- Conduct quality checks on completed jobs to minimize rework and maintain high standards.
- Train, motivate, and evaluate team members to enhance productivity and skill levels.
- Ensure adherence to company policies, safety protocols, and compliance guidelines.
Required Skills & Competencies
- Strong leadership and team management skills.
- Excellent communication and customer-handling abilities.
- Technical knowledge of automobiles/service industry (depending on domain).
- Problem-solving and decision-making skills.
- Ability to work under pressure and meet deadlines.
- Proficiency in MS Office, CRM, or service management software.
Job Type: Full-time
Pay: ₹20, ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
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