Principal Engineer

2 weeks ago

Gurgaon, Haryana, India UnitedLex Full time ₹ 9,00,000 - ₹ 12,00,000 per year


•    Should be comfortable with Incident management, Change Management, Service request management and problem management.

•    Advanced troubleshooting, analysis, and creative thinking skills to prepare the RCA document. 

•    Advanced understanding of client server technology 

•    Advanced skills and knowledge in Windows server operating systems. 

•    Experience with Patching solutions like Desktop Central 

•    Experience with other enterprise level technologies such as multi-factor authentication, Intune, virus protection, file sharing solutions. 

•    Understanding of technical support practices such as ticket documentation, SLAs, and escalation processes.

•    Any configuration management tool such as Chef would be a plus

•    Backup solution knowledge like VEEAM would be a plus

•    VDI, VMWare experience would be an advantage

•    Quick learner, self-starter, the ability to work independently and as part of a team. 

•    Able to work within time constraints and follow set processes and procedures. 

•    Customer focused, a team player, and able to work on multiple tasks with minimal supervision. 

•    Industry certifications such as Microsoft Azure, O365 certification, ITIL V3/V4, etc. a plus 

•    Advanced level analytical and problem-solving abilities. 

•    Should be comfortable with 24*7 support in rotational shift.

•    Excellent verbal and written communication skills.

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