Office Admin
2 weeks ago
Sales Support and Coordination
o Provide comprehensive administrative support to the sales team, including scheduling meetings, preparing sales materials, and managing communications.
o Assist in the preparation of sales proposals, contracts, and presentations for prospective clients.
o Coordinate the sales team's calendar and follow up on client meetings, ensuring timely communication and actions.
o Maintain and update the customer database (CRM) with accurate and current information.
- Inside Sales Activities
o Conduct outbound sales calls to potential and existing clients to promote products and services.
o Qualify leads generated through google and convert them into sales opportunities.
o Respond to inbound inquiries through email & WhatsApp, providing information about products, pricing, and availability.
o Prepare and send quotations, follow up on proposals, and close sales deals.
o Upsell and cross-sell products to existing customers by identifying their needs and suggesting relevant solutions.
- Order Processing and Management
o Process and manage sales orders, ensuring that they are entered accurately into the system and fulfilled on time.
o Coordinate with the logistics and operations teams to track orders and ensure timely delivery to customers.
o Address any issues related to order fulfilment, such as product availability or shipping delays, and communicate with customers accordingly.
o Ensure that all documentation related to sales orders, invoices, and delivery notes is properly maintained.
- Customer Relationship Management
o Build and maintain strong relationships with customers, acting as their main point of contact for all sales-related inquiries.
o Handle customer complaints or concerns with professionalism, ensuring prompt resolution and customer satisfaction.
o Follow up with customers post-sale to ensure satisfaction and encourage repeat business.
o Conduct regular check-ins with existing customers to understand their ongoing needs and identify opportunities for additional sales.
- Sales Reporting and Analysis
o Prepare and distribute regular sales reports to the sales team and management, highlighting key metrics such as sales performance, order status, and lead conversion rates.
o Analyse sales data to identify trends, opportunities, and areas for improvement in sales strategies.
o Maintain accurate records of all sales activities, including calls made, leads generated, and deals closed.
o Assist the sales manager in forecasting sales targets and planning sales activities.
- Team Collaboration and Communication
o Work closely with other departments, such as marketing, finance, and operations, to ensure alignment on sales initiatives and customer requirements.
o Participate in sales meetings, providing updates on inside sales activities and customer feedback.
o Collaborate with the marketing team to support promotional campaigns and events aimed at generating new leads.
o Assist in training and mentoring new sales team members as required.
- Compliance and Best Practices
o Ensure that all sales activities comply with company policies, industry regulations, and ethical standards.
o Continuously update knowledge of the company's products and services, as well as industry trends and market conditions.
o Implement best practices in sales processes to improve efficiency and effectiveness.
o Maintain confidentiality of customer information and adhere to data protection regulations.
Job Type: Full-time
Pay: ₹15, ₹25,000.00 per month
Work Location: In person
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