Unisex Hair Dresser

Role Clarity Document: Unisex Hair Dresser & Beautician

Position Title: Unisex Hair Dresser & Beautician

Department: Operations

Reporting To: Salon Manager

Role DefinitionA Unisex Hair Dresser & Beautician is responsible for delivering high-quality hair and beauty services to both male and female clients. This includes cutting, coloring, styling, skin treatments, facials, waxing, threading, and more. The role demands professionalism, technical expertise, a deep understanding of client needs, and a commitment to hygiene, service excellence, and the Solasta brand experience.

Importance of Role Clarity·

Defined Objectives

· Optimized Individual and Team Performance

· Brand Consistency and Client Satisfaction

· Role Ownership and Accountability

· Streamlined Communication

· Career Growth and Development

· Performance Evaluation and Feedback

· Alignment with Solasta's Service Philosophy

Key Responsibilities·

1. Salon Service Delivery

· - Provide professional haircuts, styling, coloring, and chemical treatments for all genders.

· - Perform skincare treatments, facials, clean-ups, waxing, threading, and basic makeup.

· - Ensure personalized consultation to understand client expectations.

· - Maintain excellent hygiene and follow SOPs for each service.

· - Use salon tools and products efficiently, safely, and as per training.

· 2. Client Relationship Management

· - Greet clients warmly and maintain a friendly demeanor throughout their visit.

· - Offer personalized service with attention to client preferences and sensitivities.

· - Address concerns, seek feedback, and aim for maximum client satisfaction.

· - Build long-term rapport to encourage repeat visits and client loyalty.

· 3. Sales & Upselling

· - Recommend services and retail products based on client needs.

· - Upsell treatments and promote service packages and salon promotions.

· - Maintain knowledge of all ongoing offers and actively promote them.

· 4. Inventory & Equipment Maintenance

· - Ensure workstation cleanliness and tool sterilization after every service.

· - Use products mindfully and report low stock to the salon manager.

· - Handle equipment and products with care to reduce breakage or wastage.

· 5. Teamwork & Collaboration

· - Coordinate with other staff (stylists, receptionists, beauticians) for smooth operations.

· - Assist and mentor junior staff as needed.

· - Communicate effectively and respectfully within the team.

· 6. Reporting & Administration

· - Maintain accurate daily service logs and client notes when required.

· - Report punctuality, leave, client complaints, or technical issues to the manager.

· - Assist with appointment scheduling and front desk coordination when needed.

Tasks & Activities·

• Haircuts, styling, coloring, straightening, curling, etc.
• Facials, threading, waxing, pedicure, manicure, and cleanup services.
• Personal consultations and client grooming advice.
• Cleaning and organizing the workstation pre- and post-service.
• Suggesting products and aftercare regimens to clients.
• Attending training programs or workshops.

Reporting Structure·

Reports To: Salon Manager or Assistant Manager

· Coordinates With: Receptionist, fellow stylists, beauticians, and support staff

· Escalates To: Salon Manager for complaints, service issues, or product needs

Key Metrics (KRAs)·

Client feedback and satisfaction ratings

· Number of services delivered and upselling ratio

· Repeat client rate and retention

· Adherence to hygiene and grooming protocols

· Punctuality and attendance

· Team cooperation and communication

· Product usage efficiency and wastage control

Development Plan·

Attend regular training on new hair and beauty trends

· Enhance technical skills in advanced treatments

· Build product knowledge and upselling confidence

· Improve consultation and communication skills

· Track performance goals and review quarterly

Competency Attributes·

Technical Proficiency: Haircutting, coloring, styling, and chemical treatments; facials, skin analysis, waxing, threading, and cleanups

· Customer Service: Friendly, empathetic, and client-focused behavior

· Hygiene Standards: Maintains personal and salon hygiene as per brand standards

· Communication: Clear and courteous interaction with clients and team

· Time Management: Completes services efficiently without compromising quality

· Team Spirit: Supports colleagues and contributes to a positive work environment

· Professionalism: Well-groomed, punctual, and committed to Solasta's brand values

· Sales Orientation: Proactively recommends services and retail products

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