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Sr Spa Therapist

2 weeks ago

Thāne, Maharashtra, India Sagar Fabrics Full time ₹ 20,000 - ₹ 25,000 per year

Summary

The Senior Spa Therapist leads by example in delivering world-class spa treatments, mentoring junior therapists, and assisting in the smooth day-to-day operations of the spa. This role combines advanced technical expertise, exceptional guest service skills, and team leadership to maintain the high standards expected of a 5-star luxury property.

Key ResponsibilitiesGuest Experience & Service Excellence

  • Provide premium, personalized spa treatments to high-profile and VIP guests.
  • Conduct thorough consultations to assess guest needs and recommend bespoke treatments.
  • Ensure exceptional levels of guest comfort, discretion, and satisfaction throughout their spa journey.
  • Handle special requests or guest concerns with professionalism and urgency.

Advanced Treatment Delivery & Expertise

  • Perform a full range of specialized therapies (massage, facials, holistic wellness, body scrubs/wraps).
  • Maintain expertise in luxury spa techniques, international wellness trends, and high-end product lines.
  • Train and mentor junior therapists in treatment protocols, guest service, and professional grooming.
  • Ensure treatment customization to deliver an unforgettable experience for repeat guests.

Operational & Team Support

  • Assist the Spa Manager in daily operations, therapist scheduling, and resource allocation.
  • Conduct regular treatment audits to maintain brand and quality standards.
  • Provide on-the-job training, refresher sessions, and guidance for new spa team members.
  • Maintain detailed guest records for service personalization and future recommendations.

Hygiene, Standards & Compliance

  • Ensure that treatment rooms and spa facilities meet 5-star cleanliness and presentation standards.
  • Monitor therapists' adherence to hygiene protocols, safety guidelines, and spa SOPs.
  • Support in maintaining inventory levels and assist with stock management as needed.

Sales & Revenue Contribution

  • Lead by example in achieving individual and team retail sales and treatment revenue targets.
  • Promote high-value spa packages, memberships, and premium products to enhance guest experience.

Employer Requirements

  • Education/Certification:
  • Diploma or certification in Spa Therapy, Massage Therapy, or Holistic Wellness.
  • Additional certifications in specialized techniques (Ayurveda, Aromatherapy, Thai, Reflexology, etc.) preferred.
  • Experience:
  • Minimum 4–6 years of luxury spa or hotel experience, with at least 1–2 years in a senior or lead therapist role.
  • Skills & Competencies:
  • Mastery of multiple massage and wellness modalities.
  • Strong mentoring and leadership abilities.
  • Excellent communication and guest service skills with fluency in English (other languages are an advantage).
  • Ability to remain calm, organized, and efficient in high-pressure or VIP service situations.
  • Personal Qualities:
  • Professional demeanor, high personal grooming standards, and cultural sensitivity.
  • Flexible availability, including evenings, weekends, and holidays.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Food provided

Work Location: In person