
Assistant Manager
1 day ago
Assistant Manager - Commercial
ResponsibilitiesContract Execution and Management
• Handle and manage strategic contracts in an effective and timely manner.
• Track and ensure the timely release of DOs (Delivery Orders) upon clearance of all required documents and resolution of outstanding issues.
• Manage quality-related settlements in accordance with contract terms and quality assessments.
• Ensure proper and timely closure of contracts upon completion.
Collections and Payments
• Manage timely collection of cargo value from credit customers as per contractual terms
• Ensure the collection of plot rent and interest charges in alignment with contractual agreements
• Manage the collection of quality-related premium and penalty payments
Commercial Operations
- Facilitate the timely execution of contracts, collection of payments, and sharing of relevant documents for successful shipment execution
- Manage and ensure timely delivery of invoices and debit notes, handle customer grievances, and process refunds as per contractual agreements
- Coordinate with third parties for contract execution, payment collection, laytime settlement, and contract closures
Commercial Operations, shipment execution and third party coordination
- Oversee and ensure prompt delivery of invoices and debit notes to customers ·
- Address customer grievances, inquiries, escalations and requests prioritizing customer satisfaction ·
- Track process customer refunds in adherence to contractual agreements · Facilitate the timely signing of contracts, collection of payments, and sharing of relevant documents for shipment ·
- Oversee vessel discharge and customs clearance for smooth operations ·
- Collaborate with third parties for contract signing, payment collection, laytime settlement, and contract closures ·
- Oversee third-party transportation-related billing and refunds, maintaining accuracy and compliance
Other activities
- Manage third-party transportation coordination and customer account reconciliation
- Ensure accounting-related tasks, such as ledger clearing, provisions, LC clearing, book hygiene, cargo ageing management, inventory control, short closures, DO re-validations, port book reconciliation
- Review management information system (MIS) reporting as applicable
- Coordinate with vessel agents and charter of the vessel for smooth discharge of cargo and custom clearance
Digitisation and Automation
- Lead and execute comprehensive digitization strategies to optimise operational efficiency
- Innovate and implement automation solutions to support overall organisational goals / strategy
People and Team Engagement
- Lead, inspire and mentor the team to foster a high-performance culture
- Drive and enhance employee engagement across the team to sustain a positive workplace culture
- Foster a conducive environment for high employee retention by ensuring team satisfaction and professional development
- Supervise and support team to achieve operational goals
Post-Graduation
8+ Years of experience
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