Field Engineer

11 hours ago

Ahmedabad Surat, India CMS It Services Full time
  • Provide onsite field support for desktops, laptops, printers, scanners, and other IT peripherals.
  • Perform hardware installation, replacement, and troubleshooting for desktops, laptops, and accessories.
  • Diagnose and resolve network issues related to LAN, WAN, Wi-Fi, routers, switches, and cabling.
  • Handle network cabling, patch panel management, and rack installations.
  • Support OS installation, configuration, and upgrades (Windows).
  • Configure and troubleshoot IP addressing, DNS, DHCP, and basic firewall issues.
  • Provide support for VPN connectivity, internet issues, and remote access.
  • Coordinate with ISPs and hardware vendors for issue resolution and replacements.
  • Maintain IT asset inventory, tagging, and documentation.
  • Escalate unresolved issues to L2/L3 teams with proper root cause details.
  • Ensure SLA adherence and timely closure of field service tickets.

Required Skills & Knowledge

  • 14 years of experience in Field Support / Hardware & Networking roles.
  • Strong hands-on knowledge of desktop/laptop hardware troubleshooting.
  • Good understanding of network fundamentals (TCP/IP, LAN/WAN, routing, switching).

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