Analyst II

The Security Customer Assurance Analyst will play a crucial role in supporting Cvent's security posture by assisting with customer due diligence, customer assessments and customer audit activities. This role requires a strong understanding of general security practices and a, high level knowledge of industry compliance standards and regulations, and supporting technology. The ideal candidate will be a detail-oriented, eager to learn and adopt tools, a team player with excellent verbal and written communication skills, can take up negotiations and communication with high demanding customers and a passion for improving security culture. The candidate will also be Proficient in productivity and collaboration tools, such as Microsoft Office, Slack, Box, and Zoom.

Customer Due Diligence: (80%)

• Diligently take up the Security Review requests (security assessments) within defined SLAs to answer complex technical questions regarding security systems, network architecture, and compliance regulations.

• Support the sales process by actively participating in specific customer queries and documentation requests through different channels Stay updated on Cvent product, security and technical changes to effectively respond to security questions

• Support the sales process by actively participating in specific customer queries and documentation requests through different channels

• Build strong relationships with Sales, providing ongoing support and addressing customer concerns pre-sale and post-sale.

• Collaborate with Infosec and Product teams to navigate through the security review process to ensure quality results

• Collaborate with the customer as and where required to drive efficiency in delivering a superior security sales experience.

• Escalate improvement opportunities in the Customer Assurance process

• Collaborate with internal stakeholders to maintain an up-to-date set of documentation and knowledge base of Cvent's product functionalities and their security and compliance posture.

Customer Audit Support (10%):

• Assist in Customer Audit activities by assisting in evidence collection, documentation uploads and, answering queries.

• Assist in driving mitigation of audit findings and prepare responses as needed.

Process improvement support (10%):

• Support the development and/or adoption of technical solutions and processes to automate or streamline repeatable security customer assurance activities.

• Adopt available tooling for efficient and quality work deliverables

• Collaborate with internal stakeholders to maintain an up-to-date knowledge base of Cvent's product functionalities and their security and compliance posture.

• Measure, track and report KPI's to senior management.

• 4-8 years of demonstrable experience in customer assurance, and good interpersonal communication skills with experience and confidence in collaborating with internal and external partners and stakeholders to develop productive relationships and achieve positive security risk management outcomes.

• Ability to learn quickly with a willingness to take ownership for new projects and learning new technologies and methodologies.

• Basic understanding of risk assessment methodologies and best practices.

• Ability and willingness to produce and maintain documentation and reports.

• Proficiency with productivity and collaboration tools, such as Microsoft Office, Slack, Box, and Zoom.

• Excellent presentation and written communications skills and a team-focused attitude.

• Must be organized, detail-oriented, and possess the ability to multi-task in a dynamic, fast-changing, entrepreneurial environment.